Sr IT Site Support Specialist

Advanced Energy Industries, Inc•Fort Collins, CO

8d•$26 - $34•Onsite

About The Position

Advanced Energy is seeking a Senior IT Site Support Specialist to install, configure, support, and maintain Microsoft Windows server and desktop infrastructure. The specialist troubleshoots escalated server, software, and hardware issues and recommends, schedules, and implements system hardware or software upgrades and repairs. This onsite role is based in Fort Collins, Colorado, in a standard office environment. The specialist spends much of the day moving through local buildings and assisting users at their desks. The role requires repeated lifting of 40 pounds and may involve overtime, evening work, on-call weekends, and additional project hours. The employee must reside within approximately one hour of the office to provide daily coverage or emergency IT service.

Requirements

Excellent customer service skills.
Knowledge of PC hardware and peripherals.
Advanced knowledge of Windows 10 and TCP/IP networking.
Proficiency in Active Directory, Office 365, networking concepts, antivirus and security tools, and PC hardware and software troubleshooting.
Excellent interpersonal, communication, and organizational skills.
Ability to work independently and communicate effectively with users and coworkers.
Strong project management skills, including setting priorities and meeting deadlines with flexibility.
Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
Ability to evaluate information and exercise good judgment in making decisions.
At least 2 years providing technical support in an IT support role.
At least 2 years supporting a Microsoft PC environment.
At least 2 years of experience in a related field with extensive technical experience.
Experience supporting remote users using VPN connectivity.
Associate degree in Computer Information Systems required.

Nice To Haves

A+ certification.
MCP certification.
Windows 10 certification.
Bachelor's degree.

Responsibilities

Perform day-to-day desktop, laptop, and network administration, including installing, configuring, and troubleshooting desktop systems, printers, and peripherals in a mixed Microsoft Windows environment.
Maintain passwords, data integrity, and file system security for the desktop environment.
Provide customer service to end users and communicate progress throughout resolution of reported problems.
Configure wireless devices to connect to corporate Exchange email.
Install, update, and configure software as directed through the ticketing system and by the Help Desk Supervisor and Manager.
Independently image, configure, and place new PCs.
Assist with maintaining and updating support information, including the PC Support Queue, PC inventory, assets, and PC loaners, as directed by the Help Desk Supervisor.
Maintain phone systems.
Conduct training to educate computer users about basic and specialized applications.
Work with the Help Desk Manager and help desk outsourcer to determine daily and weekly priorities and troubleshoot advanced technical problems.
Test new software and operating systems and make deployment recommendations.
Participate in projects to improve the end-user computing experience.
Direct advanced technical problems to the appropriate resource when necessary.
Provide after-hours support.

Benefits

Multiple medical plans.
Short- and long-term disability insurance and life insurance.
Health savings and flexible spending accounts.
Three weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays.
8 hours of paid volunteer time off.
8 weeks of paid parental leave for both parents.
Company-matched 401(k).
Tuition reimbursement.
Expanded mental health coverage and employee assistance programs.
Voluntary benefits including critical illness, accident and hospital indemnity, pet insurance, identity theft protection, and legal assistance.
Annual pay-for-performance incentive plan.
Discounted Employee Stock Purchase Plan.