On Site IT Support Specialist

TEKsystems•Greensboro, NC

5d•$18 - $19•Onsite

About The Position

As the Time-Critical & Onsite IT Support Consultant, you will be the local technical contact for urgent incidents and day-to-day IT needs affecting engineering productivity. You will provide hands-on troubleshooting, restore service within agreed priorities, communicate status to users and stakeholders, and engage the appropriate resolver groups when an issue requires specialized or global support. The assignment is primarily operational and onsite. It includes support for Windows clients, engineering workstations, test and lab computers, HIL rigs, peripherals, local connectivity, software installations, access issues, and other infrastructure dependencies. The consultant will also support planned maintenance, upgrades, deployments, and remediation activities that reduce operational risk. Success in this assignment requires responsiveness, clear communication, disciplined ticket updates, and ownership from initial diagnosis through resolution or confirmed handoff. The consultant is expected to identify recurring issues, document solutions, and recommend practical improvements to service stability and support efficiency.

Requirements

Demonstrated experience providing onsite deskside or field IT support in a business-critical environment.
Strong troubleshooting capability across Windows clients, PCs, laptops, peripherals, software, user access, and network connectivity.
Working knowledge of LAN connectivity, endpoint security, patching, software deployment, and hardware lifecycle activities.
Experience using IT service-management tools and working within incident, request, change, and problem-management processes.
Ability to assess urgency, manage competing priorities, and remain effective during high-impact incidents.
Clear written and verbal communication in English, with disciplined documentation and stakeholder updates.
Ability to work onsite in Greensboro and perform hands-on installation, connection, replacement, and troubleshooting of IT equipment.
Relevant technical education or equivalent practical experience

Nice To Haves

Experience supporting engineering, manufacturing, test, or laboratory environments is strongly preferred.

Responsibilities

Provide onsite, hands-on support for time-critical incidents affecting engineering, test, lab, and office operations.
Triage incidents, determine business impact and urgency, restore service where possible, and escalate promptly to the correct resolver team.
Troubleshoot Windows clients, engineering workstations, hardware, software, peripherals, access, connectivity, and local infrastructure dependencies.
Support test and lab computers, HIL rigs, specialized engineering devices, and associated network connections.
Install, configure, replace, and maintain approved client hardware, software, applications, communication tools, and peripherals.
Support planned deployments, client migrations, upgrades, patching, vulnerability remediation, and equipment refresh activities.
Maintain accurate incident, request, asset, and work-log information in the designated service-management tools.
Provide timely status updates to affected users, stakeholders, service desks, and technical teams during critical incidents.
Coordinate with local and global infrastructure teams and remain engaged until service is restored or ownership is formally transferred.
Document troubleshooting steps, known fixes, and recurring problems; recommend practical improvements that reduce downtime.
Follow security, safety, change-management, and site-access requirements.