IT Support Specialist (On-Site)

Hypori•Austin, TX

1d•Onsite

About The Position

Hypori, Inc. is a high-growth cybersecurity SaaS company transforming how organizations think about secure mobility. Our virtual workspace platform enables users to access enterprise apps and data from any mobile device—with zero data on the endpoint and total personal privacy. Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets. The IT Support Specialist will provide hands-on desktop and end-user support for Hypori, Inc. employees, keeping laptops, accounts, peripherals, and office technology running smoothly. Working onsite in our Austin office under the direction of the IT System Administrator, this role resolves day-to-day technical issues and assists with routine administration of our corporate IT systems. This is a junior-level technical position for someone with 1–2 years of experience, offering professional growth while ensuring that our corporate enterprise empowers our employees to work effectively and efficiently.

Requirements

1–2 years of experience in an IT Helpdesk, Desktop Support, or IT Support role.
Hands-on experience troubleshooting Windows and macOS hardware and software; working knowledge of Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions (Jamf, Intune, NinjaOne, etc.).
Familiarity with enterprise SaaS applications (Slack, Zoom, Google Workspace, Jira, Confluence, etc.) is a plus.
Strong troubleshooting and problem-solving skills.
Strong English communication skills: the ability to clearly communicate with technical and non-technical users
Experience with a standardized ticketing system and documenting work tickets is preferred
CompTIA A+ Certification is required
CompTIA Security+ Certification is required
Ability to lift and move computer equipment up to 40 lbs
Must be a US citizen

Nice To Haves

Familiarity with enterprise SaaS applications (Slack, Zoom, Google Workspace, Jira, Confluence, etc.) is a plus.
Experience with a standardized ticketing system and documenting work tickets is preferred
Ability to work in a fast-paced environment while maintaining a strong, friendly, and patient customer service demeanor is required
Must be able to work as a member of a highly skilled and professional team and to interact at all levels within the organization

Responsibilities

Support processes and systems for asset inventory and management for hardware, software, and subscription services
Support IT projects to completion with direction from the IT System Administrator
Support issuing new computer hardware and disposition of end-of-life equipment
Support employees through the Jira and Confluence system for problem resolution, documenting tickets and contributing to knowledge base articles
Support IT requirements through direct employee and guest support within the physical office location
Support conference room and video teleconference setup and troubleshooting as required
Perform other related duties as required and identified in goals set by the CSO