Sr IT Site Support Associate
About The Position
Join a dynamic IT team that powers innovation across a global enterprise. As an IT Service Desk Support Specialist, you'll be at the forefront of delivering exceptional technical support while helping maintain and optimize our Microsoft Windows environment. In this highly visible role, you'll make a direct impact on the productivity of engineers, manufacturing teams, and business operations worldwide by solving complex technical challenges and ensuring seamless technology experiences. This is more than a traditional support role—it's an opportunity to gain exposure to enterprise-scale infrastructure, cybersecurity initiatives, digital transformation efforts, and next-generation technologies. You'll collaborate with a talented team of IT professionals, contribute to automation and continuous improvement projects, and play a key role in shaping the future of our digital workplace. If you're passionate about technology, thrive in a fast-paced environment, and enjoy learning and growing your skills, you'll find exciting opportunities to make a difference and advance your career here.
Requirements
- Strong customer service orientation and communication skills.
- Advanced knowledge of Windows 10/11 and TCP/IP networking.
- Proficiency in Active Directory, Office 365, antivirus/security tools, and PC troubleshooting.
- Ability to work independently, prioritize tasks, and manage projects effectively.
- Problem-solving mindset with sound judgment and decision-making skills.
- 5+ years in IT support roles with hands-on technical expertise.
- Proven experience supporting Microsoft PC environments and remote users via VPN.
- Associate’s degree in Computer Information Systems
Nice To Haves
- A+ certification
- MCP
- Windows 10/11 certification
Responsibilities
- Deliver hands-on support for desktops, laptops, and network systems in a Microsoft Windows environment.
- Manage system security, passwords, and data integrity to safeguard critical operations.
- Provide exceptional customer service, ensuring clear communication and timely resolution of issues.
- Configure wireless devices for secure connectivity to corporate O365 email.
- Execute software installations, updates, and configurations based on ticketing workflows.
- Independently image, configure, and deploy new PCs across the organization.
- Maintain accurate records of PC inventory, assets, and support queues.
- Support phone systems and assist with user training on applications and tools.
- Collaborate with Service Desk leadership and outsourcing partners to troubleshoot complex issues.
- Test and recommend new software and operating systems for deployment.
- Participate in IT projects aimed at improving end-user experience and operational efficiency.
- Provide after-hours support as needed.
Benefits
- Market-based base pay
- Annual pay-for-performance incentive plan
- Discounted Employee Stock Purchase Plan
- Medical - multiple medical plans are available to choose from
- Short and long-term disability and life insurance
- Health savings and flexible spending accounts
- Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
- 8 hours of paid volunteer time off
- 8 weeks of paid parental leave for both parents
- Company matched 401(k)
- Tuition reimbursement
- Expanded mental health coverage and employee assistance programs
- Critical illness
- Accident and hospital indemnity
- Pet insurance
- Identify theft
- Legal assistance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
