IT Site Support Analyst

The Community Solution Education System • Chicago, IL

3d • Onsite

About The Position

The Community Solution Education System is seeking an IT Support Analyst to join their onsite support team at The Chicago School. This role reports to the Director of IT Services and will be part of an onsite support team working closely with the IT Department. The IT Support Analyst will ensure faculty, staff, and students can effectively utilize technical resources by providing hands-on IT support and user training. The role also involves providing support for specific events, including high-profile events at the college or off-site locations.

Requirements

• Bachelor’s degree or equivalent job experience required.
• CompTIA A+ or Google IT Support certification preferred.
• 2-4 years of experience providing desktop/call center support.

Nice To Haves

• CompTIA A+ or Google IT Support certification

Responsibilities

• Deliver exceptional customer service by leveraging technical expertise, analytical thinking, and strong communication skills to accurately assess end user needs and offer effective solutions.
• Demonstrate strong troubleshooting and critical thinking skills when diagnosing technical issues.
• Maintain professionalism while managing multiple priorities, meeting deadlines, and resolving issues in high-pressure or sensitive situations.
• Foster a collaborative team environment and effectively work with colleagues across departments.
• Ability to work flexible shifts and peak periods including but not limited to the beginning of each semester and service launch dates.
• Provide clear, professional updates to end users while translating technical issues into non-technical language.
• Proficiency in supporting Windows 11 and macOS
• Familiarity with AV & Classroom technology.
• Familiarity with Active Directory / Entra ID for user and device management.
• Familiarity with basic networking fundamentals.
• Ability to log, track, and update incidents and service requests.
• Ability to follow data protection and privacy standards.
• Experience providing support for audio-visual (A/V) systems and classroom technology.
• Ability to diagnose and resolve hardware, software, and peripheral issues in a Windows-based environment.

Benefits

• generous paid time-off
• medical and dental insurance coverage
• life and disability insurance
• retirement plan with employer contribution
• multiple flexible spending accounts
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level