IT Site Support Specialist
About The Position
In this position, it'll be important to have experience troubleshooting PC hardware. Examples include: troubleshooting any device that is not working properly, such as monitors, mice, keyboards, and RF guns. They also have mobile devices in their environment that they would be asked to troubleshoot when needed. These could include mobile phones or iPad devices, both IOS and Apple. Experience with installation of hardware/software is also required. You will not be expected to be an expert in network connectivity. However, would like to have an individual that understands how networks connect and could provide basic troubleshooting if there is an outage before escalating to another team. Customer service is extremely important. They want an individual who has patience, can be respectful to end users and work through their issues in a positive manner.
Requirements
- Experience troubleshooting PC hardware.
- Experience troubleshooting mobile devices (IOS and Apple).
- Experience with installation of hardware/software.
- Understanding of network connectivity and basic troubleshooting.
- Strong customer service skills, including patience and respect.
- Experience with Desktop, Support, Troubleshooting, Technical support, Windows, Networking customer service, Windows 10, Windows 11, network support.
Nice To Haves
- SCCM for software deployment
- Experience with Symantec AV cloud
- Experience with Acronis (backup software)
Responsibilities
- Maintaining all support processes, customer relations, and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems, and phone systems)
- Provision of all support, project and change management for existing and new IT support processes, technical equipment and software.
- Troubleshooting PC hardware such as monitors, mice, keyboards, and RF guns.
- Troubleshooting mobile devices including IOS and Apple devices.
- Installation of hardware/software.
- Basic network connectivity troubleshooting.
- Providing customer service with patience and respect to end users.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
