Copath Sr. Internal Consultant, PT Day Shift, Capital Choice Pathology Lab

Adventist HealthCare•Silver Spring, MD

About The Position

Adventist HealthCare's Capital Choice Pathology Lab seeks an experienced Sr. Internal Consultant in a LIS/Data Management Technician role. The position designs, configures, tests, supports, and enhances AHC's CoPath anatomic pathology laboratory information system and its integrations with clinical, financial, and enterprise systems. It partners with pathology, laboratory operations, clinical teams, finance, system quality, and IT to provide reliable workflows, accurate data exchange, secure data integrity, effective reporting and analytics, thorough documentation, and timely resolution of production issues that support safe patient care. The role also supports system upgrades, change control, user training, process improvement, and downtime preparedness to promote regulatory compliance and operational continuity. It provides production support in a 24x7 healthcare environment and may require after-hours support for upgrades, deployments, planned maintenance, and major incidents. Occasional travel may be required for training, project work, or vendor coordination. The position is part-time, variable schedule, 19 hours per week, with a routine schedule within 7:30–11:30 a.m. or 8:30 a.m.–12:30 p.m. It is a day-shift, non-exempt position.

Requirements

Bachelor's degree in information technology, computer science, health informatics, medical laboratory science, or a related field; an equivalent combination of education and relevant experience may be considered.
At least 1 year of experience configuring, developing, supporting, or optimizing CoPath, CoPathPlus, or a comparable laboratory information system.
Experience supporting anatomic pathology workflows, SQL-based report writing and data analysis, healthcare interfaces, testing, and production issue resolution.
Demonstrated experience configuring, developing, supporting, and troubleshooting CoPath or CoPathPlus in a production healthcare environment.
Strong knowledge of anatomic pathology workflows, including accessioning, gross examination, histology, cytology, case sign-out, results reporting, and related laboratory operations.
Proficiency with Microsoft Access, Word, Excel, PowerPoint, and OneNote; SQL; relational databases; and report writing, including requirements gathering, query development, report formatting, validation, documentation, performance optimization, and investigation of data-integrity issues.
Knowledge of healthcare interoperability and interfaces, including HL7 messaging and integration with EHR, billing, laboratory, instrument, and third-party systems.
Ability to apply system-development life-cycle practices, including requirements analysis, solution design, configuration, testing, change control, deployment, documentation, and production support.
Strong analytical and troubleshooting skills, including the ability to isolate application, interface, workflow, and infrastructure issues and drive them to resolution.
Effective communication and collaboration skills, including the ability to translate between clinical, laboratory, operational, vendor, and technical stakeholders.
Working knowledge of healthcare privacy and security, laboratory quality and regulatory requirements, incident management, and disciplined prioritization of concurrent assignments.
Ability to provide after-hours support for upgrades, deployments, planned maintenance, and major incidents as needed.
Occasional travel may be required for training, project work, or vendor coordination.

Nice To Haves

Relevant CoPath or CoPathPlus vendor training.
HL7, ITIL, or another applicable healthcare information technology certification.

Responsibilities

Design, build, configure, and maintain CoPath functionality for anatomic pathology workflows, including accessioning, case management, gross examination, histology, cytology, result entry, case sign-out, and reporting.
Translate clinical and operational requirements into secure, maintainable solutions aligned with AHC standards.
Develop and support interfaces between CoPath and the electronic health record, billing systems, reference laboratories, instruments, digital pathology platforms, and other applications.
Create and maintain clinical, operational, regulatory, and quality reports using CoPath reporting tools, SQL, and approved data sources.
Gather report requirements; write, validate, document, and optimize queries, report logic, templates, dictionaries, rules, and data extracts.
Investigate interface errors and data-quality issues through resolution.
Monitor and support production services in a 24x7 healthcare environment; triage incidents, analyze application and workflow defects, perform root-cause analysis, restore service, communicate status, and implement corrective actions with users, technical teams, and vendors.
Manage, validate, and maintain pathology data to ensure accuracy, integrity, accessibility, and compliance with organizational and regulatory standards.
Perform data analysis and reconciliation using SQL and advanced Microsoft Excel tools, including pivot tables, formulas, dashboards, validation routines, and data visualization techniques.
Support operational, financial, quality, and regulatory reporting through data extraction, trend analysis, KPI development, auditing, and ad hoc reporting.
Collaborate with laboratory leadership and stakeholders to identify opportunities for process improvement and data-driven decision-making.
Plan and execute unit, integration, regression, and user-acceptance testing for enhancements, patches, upgrades, and interfaces.
Support change control, deployment, validation, and post-production monitoring; maintain technical specifications, configuration records, test evidence, and support procedures.
Collaborate with pathologists, laboratory staff, informatics, cybersecurity, infrastructure, vendors, and other stakeholders to prioritize work and projects that improve system usability, reliability, and efficiency.
Ensure solutions follow privacy, security, regulatory, quality, and operational requirements.
Provide after-hours support for upgrades, deployments, planned maintenance, and major incidents as needed; travel occasionally for training, project work, or vendor coordination.
Perform additional duties as assigned.