Sr. Integration Technician

Tri-M Group•Kennett Square, PA

About The Position

The Sr. Integration Technician provides senior-level field support, combining front-end programming and integration expertise with field installation and troubleshooting skills. The role programs, configures, commissions, and supports building automation systems, PLC controls, and enterprise building management platforms, including graphics, databases, alarms, trends, and third-party integrations. The technician independently diagnoses and resolves complex hardware, software, and network issues in the field and serves as a technical leader and mentor to less experienced technicians and engineers. The position supports project and service-call scheduling as needed and takes responsibility for system additions, upgrades, and integration projects, including planning, execution, documentation, and project meetings. It includes customer-facing support, coordination with vendors and other trades, commissioning and startup, performance verification, and customer training. The role provides on-the-job training, technical development, and support to the service and integration teams, as well as 24-hour on-call hardware and software assistance during scheduled rotations as necessary. The job requires a minimum of 40 hours per week, generally in scheduled 8- to 10-hour shifts, and a frequently changing schedule to meet customer demands. Work includes field activity in varied indoor and outdoor environments, with physical demands such as climbing, standing, lifting, bending, and working with electrical, mechanical, and environmental hazards. The employer offers fair and competitive pay and a comprehensive benefits package.

Requirements

High school diploma plus an electrical or mechanical associate degree, or equivalent experience.
At least 15 years of building automation systems service experience, including at least 2 years in a lead or mentoring capacity.
Demonstrated experience integrating building automation and control systems in both hardware and software.
Strong front-end programming skills, including building and modifying graphics, control sequences, alarms, trends, and integrations on building automation and PLC platforms.
Ability to independently diagnose and repair controller, device, wiring, network, and software faults at customer sites.
Schneider Electric EcoStruxure Building Operation certification.
Working knowledge of IP networking as applied to building automation, including IP addressing, VLANs, BACnet/IP, Modbus TCP, and managed switches.
Advanced hands-on knowledge of EcoStruxure Building Operation and Tridium Niagara, as well as Allen-Bradley and Phoenix Contact PLCs; familiarity with Siemens, Automated Logic, and legacy platforms such as Continuum and Metasys.
Ability to understand HVAC system design and design intent.
Ability to read and understand electrical, mechanical, and control drawings, specifications, schematics, and ladder diagrams.
Excellent troubleshooting and problem-solving skills, with mechanical ability to troubleshoot and repair HVAC systems and components.
Leadership and mentoring skills, including the ability to manage people and handle difficult situations constructively and without confrontation.
Ability to organize and administer multiple jobs and tasks with attention to detail.
Above-average knowledge of the electrical trade and applicable electrical codes as they relate to building automation systems.
Knowledge of and ability to work with other construction trades.
Confidence, decisiveness, self-motivation, and ability to make independent decisions.
Above-average math and logic skills.
Excellent customer service skills.
Ability to work a frequently changing schedule to meet customer demands.
Ability to meet the stated physical demands, including lifting and carrying materials, repetitive hand and foot use, climbing, and adequate vision and balance for the work.
Authorization to work in the United States without current or future employer-sponsored work authorization.

Nice To Haves

Tridium Niagara 4 certification.
Allen-Bradley or Phoenix Contact PLC certification.
Siemens certification.
Automated Logic certification.
Certifications for other control platforms.

Responsibilities

Comply with and ensure compliance with Tri-M safety policies and procedures and employment policies, including conduct and appearance standards.
Develop and modify front-end programming, including graphics, control logic, schedules, alarms, trends, point databases, and user access on EcoStruxure Building Operation, Tridium Niagara, and similar platforms.
Independently troubleshoot complex problems involving controllers, field devices, wiring, communications networks, and front-end software.
Complete preventive maintenance, work tickets, material lists, and other documentation required for field work and customer needs.
Provide on-the-job training and technical development for apprentices, technicians, and engineers.
Mentor and serve as a technical resource for service team members, assisting with advanced troubleshooting and resolution of complex system issues.
Provide 24-hour on-call hardware and software support as necessary during scheduled on-call rotations.
Repair and support desktop PCs, servers, networks, and associated building automation infrastructure.
Perform preventive maintenance and system health assessments on electronic control systems.
Provide field hardware support for electronic controllers, control devices, PLCs, pneumatic systems, and related components.
Program, configure, commission, and support integrated building automation systems, including Tridium Niagara, Automated Logic, PLC platforms, and associated applications.
Troubleshoot and resolve integrated system issues involving hardware, software, communications networks, controllers, field devices, and third-party integrations.
Provide direct customer support for complex service situations, system upgrades, and integration projects.
Take responsibility for system additions, upgrades, and integration projects, including planning, execution, documentation, and participation in project meetings.
Install and supervise turnkey system installations and provide front-end graphics, operational software, and integration support.
Coordinate directly with vendors and other trades to resolve integration issues and conflicts between control systems.
Assist in developing technical standards, best practices, and training materials for service and integration teams.
Support commissioning, startup, performance verification, and customer training for newly installed systems.
Assist the manager, service coordinator, engineers, technicians, and customers with scheduling projects and service calls as needed.