Sr. Integration Technician

Tri-M Group•East Marlborough Township, PA

1d•$60 - $75

About The Position

The Sr. Integration Technician provides senior-level field support by combining front-end programming and integration expertise with field installation and troubleshooting skills. The role programs, configures, commissions, and supports building automation systems, PLC controls, and enterprise building management platforms, including graphics, databases, alarms, trending, and third-party integrations. The technician independently diagnoses and resolves complex hardware, software, and network issues in the field, serves as a technical leader and mentor, and assists with scheduling projects and service calls as needed. The position includes responsibility for system additions, upgrades, and integration projects from planning through execution and documentation. It also involves customer support, vendor and trade coordination, system installation and commissioning, preventative maintenance, and technical development of service team members. The role provides 24-hour on-call support during scheduled rotations as necessary. This is a physically demanding field role requiring at least 40 hours per week, scheduled in 8- to 10-hour shifts. Work can involve climbing, lifting, kneeling, reaching, bending, and exposure to temperature extremes, dust, gases, fumes, odors, and mechanical, electrical, chemical, and potentially explosive hazards. Appropriate personal protective equipment is required.

Requirements

High school diploma plus an electrical or mechanical associate degree, or equivalent experience.
At least 15 years of building automation systems service experience, including at least 2 years in a lead or mentoring capacity.
Demonstrated hardware and software integration experience with building automation and control systems.
Strong front-end programming skills, including the ability to build and modify graphics, control sequences, alarms, trends, and integrations on building automation and PLC platforms.
Strong field troubleshooting skills, including independently diagnosing and repairing controller, device, wiring, network, and software faults at customer sites.
Schneider Electric EcoStruxure Building Operation certification.
Working knowledge of IP networking as applied to building automation, including IP addressing, VLANs, BACnet/IP, Modbus TCP, and managed switches.
Advanced hands-on knowledge of EcoStruxure Building Operation and Tridium Niagara, plus Allen-Bradley and Phoenix Contact PLCs; familiarity with Siemens, Automated Logic, and legacy platforms such as Continuum and Metasys.
Ability to understand HVAC system design and design intent.
Ability to read and understand electrical, mechanical, and control drawings, specifications, schematics, and ladder diagrams.
Excellent troubleshooting and problem-solving skills, with mechanical ability to troubleshoot and repair HVAC systems and components.
Leadership and mentoring skills, including the ability to manage people and handle difficult situations constructively and without confrontation.
Ability to organize and administer multiple jobs and tasks with attention to detail.
Above-average knowledge of the electrical trade and applicable electrical codes as they apply to building automation systems.
Knowledge of and ability to work with other construction trades.
Confidence, decisiveness, self-motivation, and ability to make independent decisions.
Above-average math and logic skills.
Excellent customer service skills.
Ability to work a frequently changing schedule to meet customer demands.
Ability to work a minimum of 40 hours per week in scheduled 8- to 10-hour shifts.
Ability to meet the stated physical requirements, including standing and climbing 4 to 6 hours per day; kneeling, lifting, reaching above shoulders, and bending 4 to 5 hours per day; twisting and walking 2 to 3 hours per day; and squatting and sitting 1 to 2 hours per day.
Ability to lift 0 to 75 pounds at the stated frequencies and carry an average of 60 pounds for 40 feet, including lifting from floor to above shoulder.
Ability to perform repetitive hand and foot tasks, including grasping, pushing, pulling, fine motor work, operating heavy equipment and conduit benders, and vertical climbing.
Vision adequate for blueprint reading and color-coded wire identification, and balance adequate for continuous ladder, scaffold, and lift climbing.
Ability to work in temperatures from 0°F to 100°F, indoors or outdoors for up to 8 hours, and within stated permissible exposure limits for dust, gases, fumes, and odors.
Ability to work around mechanical, electrical, chemical, and potentially explosive hazards and use required personal protective equipment.
Authorization to work in the United States without current or future employer-sponsored work authorization.

Nice To Haves

Tridium Niagara 4 certification.
Allen-Bradley or Phoenix Contact PLC certification.
Siemens certification.
Automated Logic certification.
Certifications for other control platforms.

Responsibilities

Comply with and help ensure compliance with company safety and employment policies, including conduct and appearance standards.
Develop and modify front-end programming, including graphics, control logic, schedules, alarms, trends, point databases, and user access.
Independently troubleshoot complex field issues involving controllers, field devices, wiring, communications networks, and front-end software.
Complete preventative maintenance, work tickets, material lists, and other field-work and customer documentation.
Provide on-the-job training and technical development for apprentices, technicians, and engineers.
Mentor service team members and provide technical assistance with advanced troubleshooting and complex system issues.
Provide 24-hour on-call hardware and software support to technicians and engineers during scheduled rotations as necessary.
Repair and support desktop PCs, servers, networks, and building automation infrastructure.
Perform preventative maintenance and system health assessments on electronic control systems.
Provide field hardware support for electronic controllers, control devices, PLCs, pneumatic systems, and related components.
Program, configure, commission, and support integrated building automation systems, PLC platforms, and associated software applications.
Troubleshoot and resolve complex integrated system issues involving hardware, software, networks, controllers, field devices, and third-party integrations.
Interface directly with customers during complex service situations, system upgrades, and integration projects.
Take responsibility for system additions, upgrades, and integration projects, including planning, execution, documentation, and participation in project meetings.
Install and supervise turnkey system installations and provide front-end graphics, operational software, and integration support.
Coordinate directly with vendors and other trades to resolve integration issues and conflicts between control systems.
Help develop technical standards, best practices, and training materials for service and integration teams.
Support commissioning, startup, performance verification, and customer training for newly installed systems.
Assist the manager, service coordinator, engineers, technicians, and customers with scheduling projects and service calls as needed.