Sr Inside Sales & Service Representative

Hajoca Corporation•Auburn, MA

11h•Onsite

About The Position

Hajoca Corporation is a large, privately-held wholesale distributor of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca operates on principles of "Service, Integrity, Reliability." The company functions in a decentralized environment where each location, called a Profit Center (PC), is managed like a small business. Peabody Supply, a trade name of Hajoca, is seeking a Sr Inside Sales & Service Representative for its Auburn, MA location. This role involves meeting sales targets, processing orders, acting as a lead for the inside sales team, training new teammates, handling complex customer issues, assisting with order pickups, growing sales with existing customers, generating new leads, identifying value-added services, resolving customer problems, supporting other sales activities, and communicating customer business changes to management. The position also requires completing safety and compliance training and performing other assigned duties.

Requirements

2+ years of experience in customer service or inside sales; contractor sales preferred.
Knowledge of products sold in the Profit Center preferred.
Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
Build influential relationships and trust with customers and vendors through open and interactive communication.
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
Be able to build positive working relationships and inspire teamwork with co-workers.
Be able to learn and operate the computer related systems used to process orders.
Be able to learn to operate warehouse material-handling equipment.
Read, write, speak, and understand English.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Nice To Haves

contractor sales preferred
Knowledge of products sold in the Profit Center preferred

Responsibilities

Meet or exceed the sales targets established by your Manager.
Accurately process Sales Orders and Bids generated through telephone sales transactions.
Act as a lead on the Inside Sales team, providing guidance to other inside sales teammates.
Participate in the training of less experienced or new Inside Sales teammates demonstrating how to meet and exceed sales targets.
Handle escalated or complex issues and tasks that arise.
Assist customers who pick up their order at our Profit Center.
Find innovative ways to grow sales with existing customers and become their trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and articulate our solutions.
Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.