Inside Sales & Service Representative

Hajoca•Orlando, FL

2d•Onsite

About The Position

The Sales & Service Representative is responsible for providing an excellent customer experience, closing sales, and building lasting relationships with new and existing customers. This role involves meeting or exceeding sales targets, processing orders, assisting customers, generating leads, identifying value-added service opportunities, and resolving customer issues. The representative will also support overall Profit Center activities and ensure compliance with company policies and training programs.

Requirements

Minimum 1 year experience in customer service or sales; contractor sales preferred
Knowledge of products sold in the Profit Center

Nice To Haves

Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data
Possess outstanding customer service, telephone/verbal communication, and generous listening skills
Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell
Build influential relationships and trust with customers and vendors through open and interactive communication
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale
Be able to build positive working relationships and inspire teamwork with co-workers
Be able to learn and operate the computer related systems used to process orders
Be able to learn to operate warehouse material-handling equipment
Read, write, speak, and understand English
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals

Responsibilities

Meet or exceed the sales targets established by your manager
Work with your Profit Center Manager to establish revenue and margin targets
Accurately process Sales Orders and Bids generated through telephone and in person sales transactions
Assist customers who pick up their order at our Profit Center
Find innovative ways to grow sales with existing customers and become their trusted advisor
Generate sales leads that develop into new customers
Identify opportunities for value-added services and articulate our solutions
Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction
Support Sales activities and all Profit Center activities as part of our Profit Center team
Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk
Successfully complete required safety and compliance training programs as assigned
Perform other reasonably related duties as assigned by immediate supervisor and other management as required