Inside Sales & Service Representative

Hajoca Corporation•Houston, TX

15h•Onsite

About The Position

Hajoca Corporation, established in 1858, is one of the largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. The company operates on principles of “Service, Integrity, Reliability” and a decentralized business philosophy, where each Profit Center (PC) functions as an independent small business. All-Tex Pipe & Supply, a Hajoca trade name, is seeking an Inside Sales & Service Representative for its Houston, TX location. This role is ideal for an individual who takes pride in providing excellent customer experience, is outgoing, knowledgeable, service-oriented, and determined to close sales and build lasting relationships with new and existing customers.

Requirements

1 year of experience in customer service or inside sales
Read, write, speak, and understand English
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals

Nice To Haves

Contractor sales preferred
Knowledge of products sold in the Profit Center preferred
Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data
Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills
Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell
Build influential relationships and trust with customers and vendors through open and interactive communication
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale
Be able to build positive working relationships and inspire teamwork with co-workers
Be able to learn and operate the computer related systems used to process orders
Be able to learn to operate warehouse material-handling equipment

Responsibilities

Meet or exceed the sales targets established by your Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process Sales Orders and Bids generated through telephone sales transactions.
Assist customers who pick up their order at our Profit Center.
Find innovative ways to grow sales with existing customers and become their trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and articulate our solutions.
Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Benefits

Competitive starting wage
Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis
Medical, dental, vision, and prescription coverage
Accident, Hospital Indemnity, and critical care coverage
Life insurance and Long Term Disability
Pre-tax accounts for healthcare, dependent care, and commuter benefits
Paid vacation, holidays, and sick time
Paid pregnancy and parental leave
Paid day of community service
401(k)
Retirement cash account with company contributions
Targeted training programs focused on your personal and professional growth
Company wellness program
Employee discounts
College tuition benefits