Sr. Infrastructure Design Engineer

Blue Cross and Blue Shield of North Carolina•Durham, CA
•$107,901 - $172,642•Hybrid

About The Position

The Sr. Infrastructure Design Engineer independently engineers and maintains complex physical and cloud-hosted data center infrastructure, with a focus on enterprise Elastic Stack solutions. The role provides technical expertise across architecture, upgrades, performance, capacity, data ingestion, integrations, and troubleshooting, and develops logging, search, analytics, dashboarding, alerting, and observability capabilities. The engineer partners with IT and other technical, business, project, and management teams to define requirements, assess infrastructure designs and their impacts, resolve design problems, and provide technical guidance. The role also maintains technical standards, procedures, documentation, and lifecycle plans; uses operational data and proof-of-technology efforts to establish design standards; evaluates emerging observability technologies; and provides technical direction to less experienced team members as needed.

Requirements

  • Bachelor’s degree or advanced degree where required; alternatively, 7+ years of experience in a related field in lieu of a degree.
  • At least 5 years of experience in infrastructure engineering, monitoring, logging, observability, or a related field.
  • Hands-on experience with Elastic Stack, including Elasticsearch, Logstash, and Kibana.
  • Experience with enterprise logging, data ingestion, monitoring, or observability solutions.
  • Strong infrastructure, Linux, and troubleshooting skills.

Nice To Haves

  • Experience with Elastic Agent, Beats, APIs, scripting, and automation.
  • Experience with Datadog, Instana, OpenTelemetry, or other observability technologies.
  • Experience supporting AWS or Azure environments.
  • Familiarity with ServiceNow integrations, AIOps, or AI-assisted observability.

Responsibilities

  • Independently plan, design, engineer, and maintain enterprise Elastic Stack solutions, including Elasticsearch, Logstash, and Kibana.
  • Serve as a technical subject matter expert for Elastic architecture, upgrades, performance, capacity, data ingestion, integrations, and troubleshooting.
  • Develop and maintain enterprise logging, search, analytics, dashboards, alerting, and observability solutions.
  • Design and support data integrations across applications, infrastructure, databases, networks, and cloud environments.
  • Develop automation to improve platform administration, onboarding, configuration, and efficiency.
  • Partner with IT teams to define logging and observability requirements and provide technical guidance.
  • Provide engineering expertise for complex production issues and identify opportunities to improve platform resiliency and performance.
  • Maintain technical standards, documentation, procedures, and lifecycle plans.
  • Evaluate emerging observability technologies and contribute to the evolution of the enterprise monitoring and observability strategy.
  • Provide technical direction and assistance to less experienced team members as needed.
  • Analyze current and future requirements and assess the technical and economic feasibility of data center infrastructure, networking, and telephony designs.
  • Compile and analyze operational data and direct proof-of-technology efforts to establish standards for new designs or modifications to existing equipment, systems, or processes.
  • Partner with technical, business, project, and management staff to assess infrastructure designs, physical data center requirements and impacts, and resolve design problems.

Benefits

  • Medical, dental, and vision coverage.
  • Health and wellness programs.
  • Parental leave and support.
  • Adoption and surrogacy assistance.
  • Career development programs.
  • Tuition reimbursement for continued education.
  • 401(k) match, including an annual company contribution.
  • Annual incentive bonus.
  • Paid time off (PTO).
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