Sr. Industry Specialist, Middle Mile Fleet Management

Amazon • Nashville, TN

22h • Onsite

About The Position

This role is part of the Surface Transportation organization, expanding its Fleet Management business to support all Middle Mile assets (tractors, trailers, box trucks, hostlers). The position requires strong leadership, trend identification with limited data, and cross-functional collaboration to drive the development of the maintenance business. The Industry Specialist will define the vision, roadmap, and program execution for the Fleet Management business, focusing on maximizing uptime and reducing costs for non-powered assets. A key responsibility is building and scaling a Vendor Quality Audit Program to establish an accountability framework for repair standards, defect reduction, and Mean Time Between Groundings (MTBG). Success depends on the ability to analyze large datasets, identify failure trends, and translate data into actionable decisions. Additionally, the role will own the strategy and execution for the Electric Vehicle (EV) asset space within Middle Mile, aiming to drive asset reliability and improve MTBG for EVs like hostlers. This involves identifying and addressing root cause failure patterns, including propulsion system defects, VMRS data gaps, and recurring downtime drivers, to enhance asset health and meet performance targets. The role requires deep asset-level analytical rigor, collaborating with OEM partners, 3P vendors, and internal stakeholders to identify failure trends, validate repair outcomes, and ensure fleet performance meets standards.

Requirements

• 5+ years of design & innovation, research & development work experience
• Bachelor's degree in Engineering or a foreign equivalent
• Experience with design & innovation and research & development
• Experience in management of engineering design projects
• Experience using business or technical software like MS Excel, MS Project, and CAD software

Nice To Haves

• 5+ years of specialty (with progressive responsibility) experience
• Master's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Knowledge of concepts like system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, electronic system design, and decision making
• Experience with complex automated material handling equipment, packaging technologies, and systems and high-speed manufacturing
• Experience with design-in-safety
• Experience working with large, complex data sets

Responsibilities

• Identify top contributors to assigned asset downtime and develop targeted programs to mitigate failure patterns and improve fleet reliability.
• Drive program objectives by providing end-to-end program management — defining project plans, managing implementation activities, and developing processes, documentation, and communications for program rollout and ongoing support.
• Author whitepapers to gain initial buy-in and stakeholder alignment, as well as provide structured status updates as programs complete critical milestones.
• Identify key performance metrics and build a reporting suite that enables effective program management at full scale.
• Serve as the Subject Matter Expert (SME) for assigned assets, developing an A-to-Z understanding of asset systems and providing informed support to internal customers and cross-functional partners.
• Drive resolution of critical asset issues and lead deep dives into supporting processes and systems to ensure thorough root cause analysis, corrective action, and measurable improvement in customer experience.
• Define key performance indicators — develop metrics and service level agreements for core programs and processes, and track delivery against program objectives as they relate to assigned Middle Mile assets.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior