Fleet Claims Specialist, Middle Mile Property Damage

Amazon•Nashville, TN

4d•$21 - $31•Onsite

About The Position

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are seeking a highly skilled and motivated candidate to file and manage claims related to accidents and damages involving Amazon’s growing transportation fleet. The Fleet Claims Specialist will be focusing on filing, managing and resolving claims related to damaged ATS assets in addition to program and process improvement. This is an hourly position sitting in Nashville, TN. Responsibilities will include reviewing assigned claims, contacting the insured and other affected individuals, initiating documentation in the claim handling system, and resolving claims. An ideal candidate brings a background in fleet maintenance and automotive claims handling, with experience managing professional relationships with multiple stakeholders, holding responsible individuals accountable for asset damages and repair costs, and achieving organizational targets. This job will require exceptional communication, interpersonal, and negotiating skills with the ability to work independently.

Requirements

High school or equivalent
Experience in a professional field or military
Knowledge of U.S. federal, state, and local government contracting laws, rules, and regulations
1+ years of claims experience
1+ years of professional writing experience

Nice To Haves

Knowledge of VBA and Excel Macro creation and modification
3+ years of logistics experience
Experience in transportation operations and industry knowledge
Experience using data to drive root cause elimination and process improvement
Demonstrated success working with carriers and or brokers

Responsibilities

Interact with carriers and customers to obtain facts, explain claims processes, and provide high quality service to achieve a positive customer experience
Plan and conduct investigation to determine liability, bodily injury, and damages
Assesses actual damages associated with claims and conducts negotiations to settle claims within assigned authority and achieve the best possible outcome.
Thoroughly document or code the claim file and complete all claim closure and related activities in the assigned claims management system.
Use claims system to properly document files (resolution strategy, supporting evidence, negotiations, etc.).
Utilize and navigate various internal and external websites and tools to file and manage claims
Work effectively with TOM/TEM/Safety/ROC and other stakeholders to maintain a healthy asset pool
Work with team members to identify carrier caused accidents negatively impacting asset health and availability
Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
Evaluate the financial value of the equipment loss.
Schedule and coordinate asset repairs with ATS preferred maintenance vendors
Refer claims to other company units to be advised on as needed (e.g., Legal, Risk, Compliance, Loss Prevention).