Sr. In-House Marketing Manager - South Florida
About The Position
Travel + Leisure Co. is a vacation ownership and travel membership company with resort, travel club, and lifestyle travel brands. The Sr. In-House Marketing Manager oversees in-house marketing activities at the company’s Pompano Beach, Florida sites. The role manages the marketing team, maintains resort-occupancy conversion rates and a strong owner experience, and coordinates with Resort, Sales, In-House Sales, and Corporate/Regional In-House Marketing leadership. The manager directly supervises Concierge staff, including hiring, training, work assignment, performance reviews, motivation, rewards, and disciplinary action. The position also handles marketing and tour-status issues; departmental supplies and records; daily, weekly, and other management reports; coordinator performance data; tour-seat availability and tour-flow coordination; communication of marketing information and program changes; and timely employee payroll submission. Full-time availability on weekends and holidays is required, and the schedule may rotate across days, nights, weekends, and holidays. Travel + Leisure Co. describes its workplace as inclusive and focused on excellence, collaboration, celebration, and supporting one another. Benefits are available to associates working 30 or more hours per week, with some benefits potentially available to associates working fewer hours where required by law. Eligibility and availability vary by benefit and position.
Requirements
- Bachelor’s degree or coursework in Business Administration, or equivalent experience.
- At least 3 years of management experience in marketing.
- Excellent verbal and written communication skills and the ability to maintain a high level of professionalism.
- Ability to coach, counsel, and motivate direct reports effectively.
- Ability to provide exceptional customer service, including communicating positively and effectively with upset owners.
- Ability to multitask efficiently and negotiate effectively.
- Working knowledge of marketing databases.
- Ability to recruit, train, and develop employees and lead by example.
- Detail-oriented and accurate.
- Ability to carry out responsibilities in accordance with organizational policies and applicable laws.
- Demonstrated problem-solving ability.
- Knowledge of commission payroll and how it works.
- Proficiency with Microsoft Office.
- Ability to work independently and interact effectively with other company departments, including guest and sales leaders.
- Ability to work a flexible schedule with a rotating combination of days, nights, weekends, and holidays; full-time availability on weekends and holidays is required.
Nice To Haves
- At least 2–3 years of Wyndham Marketing experience is preferred.
Responsibilities
- Directly supervise Concierge staff, including interviewing, hiring, training, assigning and directing work, conducting performance reviews, motivating and rewarding employees, and handling discipline, termination, and conflict resolution.
- Resolve issues involving tour statuses, bookings, coding, and related matters.
- Order and maintain departmental supplies, including collateral materials and uniforms.
- Maintain copies of invitations and daily tour manifests for reference.
- Run daily reports, including the Daily Arrival Report, Daily In-House Report, and Five Year Owner Arrival Report.
- Prepare and timely submit daily and weekly status reports, including show factors and penetration rates, for corporate deadlines.
- Compile data on each Marketing Coordinator’s performance.
- Prepare additional reports as requested by upper management.
- Coordinate with In-House and Front Line Sales management regarding available tour seats and potential tour flow.
- Ensure relevant Marketing and Concierge information is disseminated properly and promptly.
- Coordinate with Sales regarding new or changed marketing programs, including booking and gifting policies.
- Submit employee payroll on time.
- Perform other related functions as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Depending on position, paid time off, parental leave, and holidays
- Wish Day paid time to volunteer at an approved organization
- 401(k) with employer match, subject to eligibility requirements including tenure
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
