Sr. HR Generalist

The Trade Desk•Los Angeles, CA

7h•$70,500 - $129,300

About The Position

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising. The People Solutions team connects the dots and delivers solutions by focusing on process, efficiency, and the people experience. They operationalize the moments that matter most to TTD’ers while delivering a best-in-class employee experience globally. In our lifecycle aligned model, People Solutions supports the full employee journey, from onboarding, to internal movement, to offboarding, ensuring consistency, clarity, operational rigor, and scalable global practice. The company values inclusivity, collaboration, continuous improvement, and the meaningful experiences that each individual brings to The Trade Desk.

Requirements

4+ years of experience in HR operations, People Solutions, or HR shared services, with exposure to complex casework.
Expert-level experience in Workday (business process logic, troubleshooting, advanced transactions).
Strong experience with ServiceNow or similar ticketing systems.
Demonstrated ability to improve processes, author or revise SOPs, and support global standardization.
Excellent judgment, communication, and stakeholder management skills.
Comfortable working with high complexity, ambiguity, and escalations.
Strong project ownership and ability to drive tasks to completion.
Highly organized, detail-oriented, and committed to data accuracy and compliance.
Comfortable guiding peers, leading trainings or refreshers, and sharing knowledge across the team.
Adaptable, proactive, and curious—able to thrive in an evolving environment.

Responsibilities

Resolve standard and escalated, complex, or sensitive employee and manager inquiries across onboarding, mid-lifecycle changes, and offboarding.
Execute and troubleshoot complex systems issues, identifying root causes and escalating to the appropriate team for remediation.
Support (and at times lead) process design, SOP updates, and workflow improvements with a focus on automation, global scalability, and employee experience.
Contribute to the implementation and continuous enhancement of ServiceNow Lifecycle Events by validating workflows and ensuring consistent adoption.
Participate in cross-functional working groups with HRIS, Payroll, Legal, IT, TA, and People Partners to address lifecycle issues and optimize processes.
Monitor KPIs, SLAs, and case trends to identify operational gaps and recommend improvements to People Managers and the IC Manager (Lead).
May provide coaching, knowledge-sharing, and informal leadership to team members, supporting capability building across the team.
Support mid to complex projects, releases, and new initiatives requiring subject-matter expertise.
Understand and apply cross-functional knowledge of various teams for effective collaboration and employee support.
Operate with a high degree of confidentiality and demonstrate respect and due diligence in time sensitive situations.
Maintain current knowledge of employment laws, payroll processing and compliance requirements in region.
Support with ad-hoc administrative tasks and projects as needed.

Benefits

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
Retirement benefits such as a 401k plan and company match
Short and long-term disability coverage
Basic life insurance
Well-being benefits
Reimbursement for certain tuition expenses
Parental leave
Sick time of 1 hour per 30 hours worked
Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
Around 13 paid holidays per year
Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan
Stock-based compensation grants
Variable compensation-based incentives and commissions