Sr. HR Generalist

Pyramid Global Hospitality

5d•Onsite

About The Position

The Senior Human Resources Generalist supports the day-to-day Human Resources operations for OKANA Resort & Indoor Waterpark and serves as a trusted HR resource for Curators and leaders across the property. Reporting to the Director of Human Resources, this position provides comprehensive support in employee relations, recruitment and onboarding, HR compliance, performance management, training, benefits, workers’ compensation, engagement, and HR administration. The Senior HR Generalist partners closely with resort leadership to promote consistent application of company policies and practices while supporting Pyramid Global Hospitality’s “People First” culture. This role requires sound judgment, confidentiality, professionalism, strong follow-through, and the ability to effectively manage multiple HR priorities in a fast-paced hospitality environment.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or related field preferred; equivalent education and relevant experience may be considered.
Minimum of 4 years of progressive Human Resources experience, preferably in a generalist, employee-relations, or HR management capacity.
Hospitality, resort, entertainment, waterpark, or other high-volume service-industry experience strongly preferred.
Working knowledge of federal and state employment laws, regulations, and HR best practices.
Demonstrated experience handling employee-relations matters and workplace investigations.
Experience with recruitment, onboarding, performance management, HR compliance, and employee engagement.
Strong written and verbal communication skills.
Strong organizational, analytical, problem-solving, and documentation skills.
Ability to appropriately handle confidential and sensitive information.
Ability to independently prioritize multiple responsibilities in a fast-paced environment.
Strong proficiency with Microsoft 365.
Workday or comparable HRIS experience strongly preferred.
Experience supporting international visa programs preferred.
Bilingual English/Spanish skills are a plus.
SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred but not required.

Nice To Haves

Hospitality, resort, entertainment, waterpark, or other high-volume service-industry experience strongly preferred.
Workday or comparable HRIS experience strongly preferred.
Experience supporting international visa programs preferred.
Bilingual English/Spanish skills are a plus.
SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred but not required.

Responsibilities

Serve as a primary HR resource for Curators, supervisors, managers, and department leaders regarding Human Resources policies, procedures, programs, and workplace concerns.
Support the Director of Human Resources with daily HR operations and departmental priorities.
Provide guidance to leaders regarding employee relations, performance management, attendance, workplace conduct, and progressive discipline.
Conduct and assist with workplace investigations, including interviews, documentation, fact-finding, and preparation of investigation summaries.
Maintain objective, factual, confidential, and timely documentation of employee-relations matters.
Support consistent administration of company policies and employment practices across resort departments.
Assist with full-cycle recruitment, including candidate screening, interviews, hiring activities, pre-employment requirements, and onboarding.
Coordinate and conduct New Hire Orientation and other HR training programs.
Monitor onboarding requirements and ensure required employment documentation is completed accurately and timely.
Maintain I-9 compliance and support applicable employment eligibility and immigration requirements.
Support Workday transactions and maintain accurate employee records, employment changes, and HR documentation.
Partner with leaders regarding staffing needs, workforce planning, retention, and departmental HR concerns.
Support performance appraisal, engagement survey, recognition, and incentive programs.
Coordinate and participate in Curator engagement activities that support morale, retention, and Pyramid Global Hospitality’s People First culture.
Assist with benefits administration and provide Curators with appropriate resources regarding benefit programs.
Support workers’ compensation administration, workplace injury documentation, and required follow-up.
Promote workplace safety and assist with compliance with applicable OSHA and company safety requirements.
Support compensation administration and ensure approved employment and compensation changes are appropriately documented and processed.
Monitor HR records and reporting for accuracy, confidentiality, and compliance.
Assist with training initiatives focused on compliance, leadership expectations, workplace conduct, and Curator development.
Maintain awareness of applicable federal and state employment laws and HR best practices.
Partner with the Director of Human Resources on complex or sensitive employee-relations matters and escalate matters requiring additional review.
Provide guidance and support to HR team members as assigned.
Maintain strict confidentiality regarding personnel matters, investigations, compensation, medical information, and other sensitive business information.
Perform other Human Resources duties and projects as assigned.