Sr Fraud Analyst III - Deposit-HRR (High Risk Review)

Bank of America•Phoenix, AZ

3d•Onsite

About The Position

This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency and delivering solutions while focusing on retention and re-establishing customer confidence. In addition to being responsible for handling the highest complexity, highest risk, and/or highest dollar Check and Deposit Fraud Detection alerts, employees in the Senior Fraud Analyst III role are responsible for performing high-risk business control, quality, escalation, and other routine or ad-hoc reviews of Check and Deposit Detection cases. Candidates for this role must have check and/or deposit fraud detection subject-matter expertise, be able to effectively coach and develop peers, and communicate clearly and professionally with leaders and business partners at all levels of the organization. In order to be successful in this role, a candidate must have strong critical thinking, analytical, communication, and fraud-identification skills.

Requirements

Minimum 1 year of current production experience in Fraud Detection Operations/in Client Protection Org
Strong analytical, organizational, and detail-oriented skills
Excellent written and verbal communication skills
Ability to multitask, work independently, and adapt quickly to changing priorities
Proactive in identifying issues/risks, driving innovation, and challenging existing processes
Strong collaboration skills with a track record of fostering teamwork
Proficient in Microsoft Word and Excel
Can work with little direction and able to multi-task
Ability to shift priorities quickly

Nice To Haves

2 years Deposit fraud detection experience
Proficient in Microsoft Office products such as Excel and Word
Familiar with ring or linking activity
Knowledge of check fraud related verbiage
SharePoint, FLASH, MOC, BASS, BOSS, GIN, Content Navigator, Verint, Synergy, AHU, RD
High Risk Fraud/High Dollar experience

Responsibilities

Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank
Prepares reports for suspicious activity, escalating concerns to senior management as required
Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures
Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence