Sr Fraud Analyst III - Fraud Detection Operations Ready Team

Bank of America•Phoenix, AZ

1d•Onsite

About The Position

This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency, and delivering solutions while focusing on retention and re-establishing customer confidence. The Ready Team will work real time fraud attacks and escalations in a fast-paced fluid environment. Analytical skills, critical thinking, and fraud detection tools will be used to identify potential fraud by working with our UCRA partners as we develop processes to mitigate risk for our clients, shareholders and the Bank. The ready team supports multiple filters within Fraud Detection Operations.

Requirements

1-year current production experience in Fraud Detection Operations Line of Business/currently within Client Protection Organization
Strong attention to detail with a commitment to accuracy and quality while meeting production and quality goals
Strong organizational and time management skills
Strong ability to multi-task and prioritize. Able to work in an independent, efficient, and effective manner in a fast-paced environment, while working cohesively in a team setting
Working knowledge of MS Word and Excel
Must be flexible and adapt quickly to change
Strong personal ownership and follow through skills
Excellent written and oral communication skills
Ability to effectively communicate to all levels of Senior/Executive Leadership
Innovative mindset with the ability to challenge the status quo
Must be able to work schedule including On-Call
High School Diploma / GED / Secondary School or equivalent

Nice To Haves

Experience interacting with multiple levels of leadership
PowerPoint experience
Reporting/Analytics/Project experience

Responsibilities

Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank
Prepares reports for suspicious activity, escalating concerns to senior management as required
Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures
Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence