Sr Fraud Analyst III - Fraud Referral

Bank of America • Newark, NJ

2d • Onsite

About The Position

The Fraud Referral Sr Fraud Analyst III role is responsible for completing thorough enhanced reviews on enterprise fraud referral cases and taking appropriate action based on facts observed within the review and characteristics of the case received. This includes conducting complex research, which involves completing a reasonable investigation and analysis of facts and documentation received within the case, reviewing bank systems of records and public records searches, and evaluating all evidence in order to determine fraud and mitigate risk. This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency, and delivering solutions while focusing on retention and re-establishing customer confidence.

Requirements

• Minimum 1 year of Fraud Referral experience/Client Protection, identifying and mitigating fraud
• Detail oriented with strong analytical and organizational skills
• Strong time management skills
• Ability to influence without direct authority
• A high impact person who exhibits forward thinking, promotes team effort and demonstrates initiative
• Strong oral and written communication skills
• Can work with little direction and able to multi-task
• Ability to shift priorities quickly
• Proficiency/Experience using MS Excel, Word
• Experience interacting with Customers in a professional and empathetic matter
• Active listening skills to develop information, understand situations

Nice To Haves

• 2+ years of Fraud Referral experience
• Analytical Thinking
• Attention to Detail
• Due Diligence
• Investigation Management
• Research
• Collaboration
• Policies, Procedures, and Guidelines
• Regulatory Compliance
• Relationship Building
• Written Communications
• Business Case Analysis
• Business Intelligence
• Credit Documentation Requirements
• Data Collection and Entry
• Underwriting

Responsibilities

• Completing thorough enhanced reviews on enterprise fraud referral cases and taking appropriate action based on facts observed within the review and characteristics of the case received.
• Conducting complex research, which includes completing a reasonable investigation and analysis of facts and documentation received within the case.
• Reviewing bank systems of records and public records searches.
• Evaluating all evidence in order to determine fraud and mitigate risk.
• Handling complex products and escalated customer situations regarding possible fraudulent activity.
• Completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support.
• Making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency, and delivering solutions while focusing on retention and re-establishing customer confidence.
• Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank.
• Prepares reports for suspicious activity, escalating concerns to senior management as required.
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures.
• Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence.

Benefits

• Opportunities to learn, grow, and make an impact
• Support for teammates’ physical, emotional, and financial wellness
• Recognition and rewards for performance
• Impact in the communities served
• Pay Transparency
• Assistance for employees displaced due to workforce reduction, realignment, or similar measures

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees