Fraud Analyst

ServisFirst Bank • Birmingham, AL

1d

About The Position

The Fraud Analyst reviews and analyzes customer account activity through Fraud prevention tools to avoid loss. The Fraud Specialist will investigate forgery and theft within customer’s accounts and transactions on behalf of the Bank.

Requirements

• High school diploma or equivalent
• Minimum three (3) years of related experience
• Excellent communication skills, both verbal and written
• Experience using Microsoft Outlook, Word, and Excel
• Knowledge of bank operations and products
• Knowledge of basic accounting
• Ability to deal with difficult issues involving multiple facets and variables
• Excellent customer service skills
• Knowledge of federal and state compliance laws

Nice To Haves

• Previous Deposit Operations experience preferred

Responsibilities

• Perform daily review on various deposit and GL accounts for suspicious activity
• Utilize Fraud Detective to review check activity on customer accounts
• Submit and track check fraud and forgery requests
• Review debit card fraud disputes
• Work with the field regarding debit card fraud notifications and restrictions.
• Order new and replacement debit cards
• Research debit card requests
• Perform research on client accounts and take action to correct errors as required
• Assist with other areas within Deposit Operations as needed, and assist with special projects as assigned by Deposit Operation Supervisor
• Process garnishments and levies
• Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees