Fraud & Chargeback Analyst

Michael Kors•East Rutherford, NJ

11d

About The Position

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — Who You Are: The Fraud & Chargeback Analyst plays a crucial role in maintaining the integrity of financial transactions and protecting the assets of our organization against fraudulent activities. You must be detail-oriented, analytical, and proactive in identifying potential threats and vulnerabilities. You will perform various fraud and chargeback-related operational tasks. These will include identifying issues, gathering information, formulating data-driven decisions, producing actionable analysis, and driving to resolution. What You’ll Do: Monitor and react to Fraud system tools, reports, and alerts. Research into records and transactions and investigate cases of payment fraud based on information from fraud detection. Identify, analyze, and interpret trends or patterns in data. Ensure the quality, accuracy, and completeness of data and alerting processes. Perform daily fraud and chargeback related transactional activities. Identify and detect suspicious orders by interpreting large, complex, sensitive data using advanced systems and methodologies. Provide evidence to contest buyer payment disputes on behalf of the organization across various payment platforms. Perform linkage across multiple transactional sources. Act as a critical team member during investigations, through data gathering, analysis, and reporting. Analyze E-commerce performance to investigate and interpret data from websites to increase approvals/accepted orders, reduce fraud and false positives. Monitor and reporting key metrics and figures, transforming data into operational insights. Collaborate with other departments to implement fraud prevention strategies and identify areas for improvement.

Requirements

4-year degree in relevant field
Minimum of 2+ years of e-commerce fraud prevention and detection, chargeback, data analysis (Financial / Business Operations), or Revenue Assurance
Proficiency in data analysis and the use of data automation tools
Proficiency in Microsoft Excel
Knowledge of MS-Office Suite (Word, PowerPoint, Visio, and Access)

Nice To Haves

Knowledge of SQL
Experience with data visualization tools (Tableau, PowerBI, etc.)

Responsibilities

Monitor and react to Fraud system tools, reports, and alerts.
Research into records and transactions and investigate cases of payment fraud based on information from fraud detection.
Identify, analyze, and interpret trends or patterns in data.
Ensure the quality, accuracy, and completeness of data and alerting processes.
Perform daily fraud and chargeback related transactional activities.
Identify and detect suspicious orders by interpreting large, complex, sensitive data using advanced systems and methodologies.
Provide evidence to contest buyer payment disputes on behalf of the organization across various payment platforms.
Perform linkage across multiple transactional sources.
Act as a critical team member during investigations, through data gathering, analysis, and reporting.
Analyze E-commerce performance to investigate and interpret data from websites to increase approvals/accepted orders, reduce fraud and false positives.
Monitor and reporting key metrics and figures, transforming data into operational insights.
Collaborate with other departments to implement fraud prevention strategies and identify areas for improvement.