Chargeback & Fraud Analyst

Breeze Airways™•Cottonwood Heights, UT

About The Position

The Chargeback and Fraud Analyst within Fleet and Treasury supports a team tasked with executing on critical capital, financing, and strategic decisions to support the growth of Breeze Airways. The incumbent will be involved in liquidity management and revenue protection, customer payments processing, fraud detection and reconciliation, and special projects as required by the team. As part of the Fleet and Treasury team, they will get a view into how the growing balance sheet of a start-up airline is managed efficiently and effectively.

Requirements

3-6 years’ working experience in dispute processing, financial operations, or fraud prevention
Strong attention to detail, organization, and time management skills
Self-starter must have a positive attitude and strong desire for success
Proficient in Microsoft Office Suite
Excellent oral and written communication skills
Excellent problem-solving skills
Ability to work with individuals and teams at all levels in the organization

Nice To Haves

Bachelor’s degree in Accounting, Finance, Analytics or other related field from an accredited university or equivalent industry experience
Airline experience
Collaborates across the organization to ensure alignment of stakeholder needs
Demonstrated ability to manage multiple projects simultaneously
Practices extreme ownership and transparency
Exemplifies Breeze’s safety culture, values, and mission

Responsibilities

Review, investigate and respond to chargeback claims by researching transactions and gathering compelling evidence to maximize dispute win rates
Monitor chargeback trends and conduct analysis to identify root causes
Maintain compliance with card network rules and acquiring bank requirements
Monitor transactions for fraudulent activity, making informed approval or decline decisions
Identify patterns and implement fraud detection strategies, support fraud rule tuning, and liaising with third-party fraud vendors as needed
Partner with internal teams to resolve chargeback and fraud related issues, improve current processes and establish best practices across the organization
Assist with customer payment processing reconciliations and dispute resolution
Prepare standard monthly reports
Other duties and responsibilities as determined by the senior executive team
Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence