Sr Fraud Analyst III - Fraud Detection Operations Ready Team

Bank of America • Phoenix, AZ

5d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! “Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy” This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency, and delivering solutions while focusing on retention and re-establishing customer confidence. The Ready Team will work real time fraud attacks and escalations in a fast-paced fluid environment. Analytical skills, critical thinking, and fraud detection tools will be used to identify potential fraud by working with our UCRA partners as we develop processes to mitigate risk for our clients, shareholders and the Bank. The ready team supports multiple filters within Fraud Detection Operations.

Requirements

• 1-year current production experience in Fraud Detection Operations Line of Business/currently within Client Protection Organization
• Strong attention to detail with a commitment to accuracy and quality while meeting production and quality goals
• Strong organizational and time management skills
• Strong ability to multi-task and prioritize. Able to work in an independent, efficient, and effective manner in a fast-paced environment, while working cohesively in a team setting
• Working knowledge of MS Word and Excel
• Must be flexible and adapt quickly to change
• Strong personal ownership and follow through skills
• Excellent written and oral communication skills
• Ability to effectively communicate to all levels of Senior/Executive Leadership
• Innovative mindset with the ability to challenge the status quo
• Must be able to work schedule including On-Call

Nice To Haves

• Experience interacting with multiple levels of leadership
• PowerPoint experience
• Reporting/Analytics/Project experience

Responsibilities

• Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank
• Prepares reports for suspicious activity, escalating concerns to senior management as required
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures
• Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED