Fraud Analyst III - Fraud Operations

Lead

1d • $81,000 - $120,000 • Remote

About The Position

The Fraud Analyst III is a senior fraud operations role responsible for day-to-day fraud review, complex investigations, escalation handling, and quality execution across assigned fraud workflows. This role is intended to strengthen operational consistency by combining hands-on casework with pattern recognition, advisory feedback on alert and rule performance, formal QA and calibration leadership, and light recurring reporting.
The role serves as a key bridge between frontline fraud operations and broader fraud control improvement efforts. The Fraud Analyst III will surface trends and control gaps observed through investigations, provide practical recommendations to Fraud Strategy and partner teams, and help raise team performance through coaching, case review, and quality standards. This role does not directly own production tuning decisions, but it plays an important advisory role in identifying where changes may improve risk coverage, operational efficiency, and alert quality.

Requirements

• 7+ years of experience in fraud operations, fraud investigations, or financial crimes operations
• Strong experience working fraud alerts, investigations, cases, and escalations in a production environment
• Demonstrated ability to exercise sound judgment in higher-complexity fraud reviews and case decisions
• Experience identifying patterns in casework and translating findings into practical control or rule recommendations
• Experience analyzing alert performance and providing tuning or workflow improvement recommendations
• Experience producing or maintaining recurring fraud reporting, metrics, or dashboards
• Experience conducting quality review, calibration, coaching, or similar case quality oversight work
• Experience with SAR investigations, SAR case development, SAR narrative support, or work that contributes to suspicious activity reporting
• Demonstrated ability to train, coach, or support junior analysts in a fast-paced operational environment
• Comfortable working across multiple stakeholders and balancing risk, customer impact, and operational practicality

Responsibilities

• Own daily fraud review, investigations, and casework across assigned queues and escalations
• Handle higher-complexity alerts and support sound, consistent fraud decisioning
• Identify fraud trends, control gaps, and operational pain points from hands-on case experience
• Provide advisory input on alert and rule performance to support tuning and fraud strategy work
• Produce recurring reporting and concise trend insights for operational visibility
• Lead formal QA and calibration efforts to improve consistency, documentation quality, and judgment across the Fraud team
• Train and coach Fraud Analyst I and II team members to strengthen team execution and shared knowledge
• Perform other duties as assigned

Benefits

• Competitive compensation, including opportunities for equity grants and cash bonus, based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed