Fraud Operations Analyst Intern

Sleeper

7d•Hybrid

About The Position

Sleeper is a sports-focused games platform with messaging at its core. We are a young and energetic company, fueled by a passion for sports and a drive for innovation. Our mission is to create a digital playground for sports fans and their friends to hang out. We bring people together over sports. Currently, we are looking for a highly analytical and detail-oriented Fraud Operations Analyst Intern, to join our dynamic Fraud Ops team. This is a 12-week role with the possibility of conversion to a full-time ongoing position, depending on performance and business needs. Conversion is not guaranteed.

Requirements

1 - 3 years of relevant experience in a Fraud, Risk Operations, or related role.
Bachelor’s degree in a related field or equivalent education and experience.
Knowledge of Daily Fantasy Sports, Gaming, and/or payment processes in the DFS / gaming industry.
A self-starter with strong analytical skills and exceptional attention to detail; highly organized and detail-oriented with exceptional follow-through -- emphasis on accountability and ownership.
Ability to work in a fast-paced startup environment and adapt to an evolving industry.
Investigative curiosity and strong organizational skills.
Ability to work a hybrid remote and in-office schedule that may include weekends.
Ability to interpret data and behaviors.
A full understanding of our mission and values at Sleeper.

Responsibilities

Protect the integrity of our games and user community by monitoring and analyzing suspicious player activity for potential fraud, taking immediate action to mitigate losses when necessary.
Review user wallet transactions (deposits and withdrawals), as well as relevant play activity for potential fraud on a daily basis to ensure user accounts (profiles and balances) are appropriately maintained.
Utilize various tools, systems, and reports to detect and uncover fraud trends, as well as to measure, track, and communicate with management.
Stay current with fraud and user behavior trends, identifying new methods for detection and prevention in order to share insights across departments and implement recommendations.
Support management and internal teams on ad hoc requests and fraud reviews as needed.
Work collaboratively with other departments to develop and optimize fraud-related processes, as well as related policies and best practices.
Ensure compliance with anti-money laundering, including Know Your Customer (”KYC”) and gaming regulations, as well as the integrity of our games and contests by monitoring activities that may violate our terms of service.
Partner with the Customer Support team to develop and implement protocol and training for reviewing and resolving support issues pertaining to identity verification, document authentication, user deposits / withdrawals, chargebacks, suspicious user behavior, and investigations.
Work in cross-functional teams to design and manage scalable fraud prevention / risk mitigation systems, as well as back-office processing systems around payment operations and support.