Fraud Operations Analyst

Orrstown Bank•Harrisburg, PA

2d•Onsite

About The Position

The Fraud Operations Analyst will execute the loss prevention program by identifying, investigating, and mitigating fraud related to consumer and commercial treasury activities, including ACH, wire transfers, external transfers, funds movement, and online banking transactions. This role reviews high‑risk transactions, utilizes enterprise fraud monitoring tools, conducts client outreach to validate payment intent, and escalates suspected fraud in accordance with policy. Partnering closely with Treasury Management, Operations, and Fraud teams, the Analyst supports effective risk management while delivering timely, client‑focused decision‑making.

Requirements

Demonstrated experience working with commercial ACH, wire transfers, check, deposits, withdrawals and business online banking platforms.
Strong analytical and investigative skills with experience researching transaction details across all banking platforms.
Proficient reading, verbal and written communication, mathematical, computer, problem solving, visual, auditory and interpersonal relations skills.
Sufficient technical communications skills to provide guidance and training to office personnel on fraud related matters.
Ability to work independently in a fast-paced environment being a self-starter and reliable.
Portray a professional attitude, display good judgment and maintain confidentiality at all times.
Proficiency with online banking and fraud monitoring systems (FIS or similar enterprise platforms).
Ability to work under minimal supervision requiring independent judgment in the interpretation of existing procedures and recommendations of alternative procedures and work routines.
Excellent communication skills with the ability to engage confidently with commercial clients and internal partners.

Nice To Haves

Understanding of fraud patterns and fraud deterrents.
Knowledge of regulations affecting bank security and fraud prevention.
Associate or bachelor’s degree in a related field.

Responsibilities

Monitor daily fraud alerts, reports, and system notifications related to commercial ACH, wire transfers, online banking activity, bill payment, and external transfers.
Analyze high‑dollar and high‑risk transactions to identify unusual patterns, inconsistencies, or deviations from established client behavior.
Utilize enterprise fraud monitoring platforms, such as Sentinel or similar systems, to evaluate alerts, document investigative findings, and identify emerging fraud trends impacting commercial and consumer clients, including business email compromise (BEC), account takeover, payment redirection schemes, and social engineering scams.
Investigate flagged transactions by reviewing transaction history, entitlements, approval structures, and client profiles to determine legitimacy.
Conduct direct outreach to authorized commercial client representatives or consumer clients to validate transaction requests and confirm payment intent.
Ensure client interactions are conducted professionally and efficiently, using structured questioning techniques that minimize disruption to business operations while effectively assessing fraud risk.
Escalate confirmed or suspected fraud to the Fraud Department in accordance with established procedures while thoroughly documenting all actions to support decision‑making.
Utilize treasury fraud controls for commercial clients, including Positive Pay, ACH blocks and filters, dual‑control requirements, authentication tokens, call‑back verification, and commercial entitlements.
Review approvals for commercial client limit increases and high‑value money movement requests based on risk tolerance, transaction history, and policy guidelines.
Support real-time decision‑making for time‑sensitive or high‑risk transactions.
Partner with Treasury Management teams to identify control gaps and recommend enhanced fraud prevention solutions.
Work closely with Commercial Banking, Treasury Management Officers, Operations, Client Services, and Fraud teams to resolve issues efficiently and protect both the bank and its commercial clients.
Advise internal partners and commercial clients on fraud risks, payment controls, and best practices.
Support onboarding and ongoing reviews of commercial clients by providing insight into payment activity risk and control effectiveness.
Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information.
Report pertinent information to immediate supervisor.
Compile information as necessary or directed and provide data to appropriate Bank personnel.
Respond to inquiries relating to the particular area and requests from clients, other Bank personnel, etc., within given time frames and established policy.
Attend regularly scheduled coaching and counseling sessions held by supervisor to achieve the outcome of improved communication, action plan development, positive feedback and performance improvement.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace.
Support risk management practices and overall safety and soundness and the Bank’s compliance with all regulatory requirements.
Ensure that the department and all personnel adhere to the same.
Perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
Maintain regular and predictable attendance.