Fraud Operations Analyst (Contract)

Shippo

2d • $35,000 - $40,000 • Remote

About The Position

This is a 6-month contract position focused on fraud operations within the shipping and logistics industry. The role involves reviewing and investigating suspicious activities, maintaining performance metrics, and educating customers on fraud prevention. The position is remote-first, with opportunities for individuals based anywhere in the US (with specific state exceptions) and internationally. The company emphasizes inclusivity and provides accommodations for the application process.

Requirements

• 1–3 years of experience in shipping and logistics and/or fraud prevention.
• Strong analytical and communication skills; high attention to detail.
• Proven track record of meeting SLAs or productivity targets in an operational environment.
• Comfort working in multiple systems (e.g., Sift, Stripe, Looker).
• Experience working in a remote or distributed environment with a proven track record of maintaining high output.
• Integrity and sound judgment when handling sensitive data and decisions.
• Desire to learn within a mission-driven team.

Responsibilities

• Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports.
• Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate.
• Maintain performance metrics and SLA adherence.
• Document findings with clarity and consistency in Shippo’s fraud management tools.
• Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity.
• Collaborate with Customer Support and Operations on escalations.
• Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed