Fraud Insights Operations Analyst

DoorDash USA•Tempe, AZ

14h•Hybrid

About The Position

The Fraud team is looking for a Fraud Insights Operations Analyst. In the role you will be a highly skilled investigator with a primary focus on resolving a wide range of potential fraud issues. With three main goals in mind - quality decision-making to prevent fraud costs, proactively identifying and resolving loopholes in fraud protection processes, and identifying and escalating potential new ways of fraud occurrences on the platform. They also play a crucial role in identifying trends that require further investigation or process improvements. Most importantly, you will help promote the delicate balance between providing our users with the best experience possible and eliminating bad actors on the DoorDash platform. At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe twice a month and the employee must live within a commutable distance of 50 miles from the office. In-office days are determined by the business and can change based on business needs. This role will be assigned a schedule that may include evenings, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business.

Requirements

2+ years of experience in fraud, finance, or other professional operational roles.
Strong analytical and problem-solving skills with the ability to identify patterns and anomalies.
Advanced Google sheet/ Excel skills, and familiarity with data analysis and statistical techniques.
Knowledge of fraud prevention strategies, techniques, and tools.
Proficiency in using fraud detection software and systems.
Ability to collaborate effectively with cross-functional teams.
Knowledge of relevant laws, regulations, and industry standards related to fraud prevention.

Responsibilities

Conduct detailed investigations on flagged transactions or accounts to determine if fraud has occurred. This may involve reviewing account histories, transaction logs, and communication records.
Assess the level of risk associated with identified fraudulent activities and take appropriate actions to mitigate potential losses.
Develop and implement fraud prevention strategies, policies, and procedures to minimize the occurrence of fraudulent activities.
Analyze data and perform statistical analysis to identify patterns, trends, and anomalies that may indicate fraudulent behavior.
Prepare comprehensive reports on fraud trends, incidents, and mitigation strategies to be presented to management and stakeholders.
Collaborate with cross-functional teams, including risk management, legal, and compliance, to share insights and coordinate fraud prevention efforts.
Conduct training sessions and awareness programs to educate employees about fraud risks, prevention techniques, and reporting procedures.
Utilize fraud detection tools, software, and systems to enhance fraud monitoring and prevention capabilities.