Sr Fraud Analyst III - Deposit-HRR (High Risk Review)

Bank of America • Phoenix, AZ

1d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency and delivering solutions while focusing on retention and re-establishing customer confidence. In addition to being responsible for handling the highest complexity, highest risk, and/or highest dollar Check and Deposit Fraud Detection alerts, employees in the Senior Fraud Analyst III role are responsible for performing high-risk business control, quality, escalation, and other routine or ad-hoc reviews of Check and Deposit Detection cases. Candidates for this role must have check and/or deposit fraud detection subject-matter expertise, be able to effectively coach and develop peers, and communicate clearly and professionally with leaders and business partners at all levels of the organization. In order to be successful in this role, a candidate must have strong critical thinking, analytical, communication, and fraud-identification skills.

Requirements

• Minimum 1 year of current production experience in Fraud Detection Operations/in Client Protection Org
• Strong analytical, organizational, and detail-oriented skills
• Excellent written and verbal communication skills
• Ability to multitask, work independently, and adapt quickly to changing priorities
• Proactive in identifying issues/risks, driving innovation, and challenging existing processes
• Strong collaboration skills with a track record of fostering teamwork
• Proficient in Microsoft Word and Excel
• Can work with little direction and able to multi-task
• Ability to shift priorities quickly
• Check and/or deposit fraud detection subject-matter expertise
• Strong critical thinking, analytical, communication, and fraud-identification skills

Nice To Haves

• 2 years Deposit fraud detection experience
• Proficient in Microsoft Office products such as Excel and Word
• Familiar with ring or linking activity
• Knowledge of check fraud related verbiage
• SharePoint, FLASH, MOC, BASS, BOSS, GIN, Content Navigator, Verint, Synergy, AHU, RD High Risk Fraud/High Dollar experience

Responsibilities

• Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank
• Prepares reports for suspicious activity, escalating concerns to senior management as required
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures
• Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence
• Handling the highest complexity, highest risk, and/or highest dollar Check and Deposit Fraud Detection alerts
• Performing high-risk business control, quality, escalation, and other routine or ad-hoc reviews of Check and Deposit Detection cases
• Coaching and developing peers
• Communicating clearly and professionally with leaders and business partners at all levels of the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED