Sr Fraud Analyst III - Fraud Referral
About The Position
This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency, and delivering solutions while focusing on retention and re-establishing customer confidence. “Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy”
Requirements
- Minimum 1 year of Fraud Referral experience/with Client Protection organization, identifying and mitigating fraud
- Detail oriented with strong analytical and organizational skills
- Strong time management skills
- Ability to influence without direct authority
- A high impact person who exhibits forward thinking, promotes team effort and demonstrates initiative
- Strong oral and written communication skills
- Can work with little direction and able to multi-task
- Ability to shift priorities quickly
- Proficiency/Experience using MS Excel, Word
- Experience interacting with Customers in a professional and empathetic matter
- Active listening skills to develop information, understand situations
Nice To Haves
- 2+ years of Fraud Referral experience
- Analytical Thinking
- Attention to Detail
- Due Diligence
- Investigation Management
- Research
- Collaboration
- Policies, Procedures, and Guidelines
- Regulatory Compliance
- Relationship Building
- Written Communications
- Business Case Analysis
- Business Intelligence
- Credit Documentation Requirements
- Data Collection and Entry
- Underwriting
Responsibilities
- Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank
- Prepares reports for suspicious activity, escalating concerns to senior management as required
- Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures
- Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence
Benefits
- affordable, competitive and flexible benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
