Sr. Analyst – Gift Card Fraud

The Home Depot • Atlanta, GA

1d • Onsite

About The Position

The Sr. Fraud Analyst – Gift Cards is responsible for all data, processes, and strategy around Gift Card fraud mitigation at The Home Depot. The Sr. Fraud Analyst will engage in fraud mitigation efforts for both victim-assisted fraud and third-party Gift Card fraud by collecting, interpreting, and analyzing data from multiple sources using multiple tools, systems and statistical techniques and turning the results of this work into actionable recommendations. They will lead projects to implement recommendations, develop processes and training related to Gift Card fraud for front-line associates, and collaborate with internal and external partners on Gift Card fraud investigations. The Sr. Fraud Analyst will need to have a deep understanding of the gift card space and be able to independently create and monitor reporting to identify performance levels, opportunities, and anomalies in the data and present these findings to multiple levels of leadership.

Requirements

• Must be 18 years of age or older.
• Must be legally permitted to be employed in the United States.
• 5+ years experience of work in data or analytical fields using enterprise wide datasets.
• Experience in gift card or payments fraud mitigation.
• B.S or higher in Applied Mathematics, Economics, Computer Science, Statistics or a similar field.
• Knowledge of statistics and experience using statistical packages for analyzing data sets.
• Basic experience using Python to automate processes and reporting.
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Nice To Haves

• Working knowledge of Microsoft Office Suite.
• Working knowledge of Tableau.
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Ability to draw accurate conclusions from financial documentation.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.
• No additional education

Responsibilities

• Perform complex data investigations and analyses to identify current Gift Card Fraud mitigation gaps and design and implement countermeasures, develop new fraud reporting as necessary, and assist with data requests involving gift card data sources.
• Collaborate with internal partners such as AP, Corporate Security, IT, Legal, Gift Card Business to provide support for Gift Card initiatives and investigations.
• Maintain and improve on Gift Card Fraud decisioning logic. Tasks include designing and implementing rules and rulesets, building out reporting to understand efficacy of rules, and monitoring ongoing fraud trends.
• Improve Gift Card fraud prevention tools and processes through analysis, technical expertise, project leadership, and presentations to internal and external partners.
• Own the processes and fraud prevention strategies around all gift card purchase and redemption channels.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior