Sr Fraud Analyst II - Fraud Detection Operations

Bank of America•Jacksonville, FL

4d•Onsite

About The Position

This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.

Requirements

Strong analytical and organizational skills
Demonstrated ability to solve complex problems by reviewing related information
Ability to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed
Customer centric approach
Demonstrates a strong sense of urgency
Able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience
Comfortable taking inbound or making outbound calls to clients in a high production focused environment
Communicates effectively and confidently and is comfortable engaging all clients
Has the ability to learn and adapt to new information and technology platforms
Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Good time management skills
Flexible to work weekends and/or extended hours as needed
High School Diploma / GED / Secondary School or equivalent

Nice To Haves

Prior experience in Retail Fraud Servicing, Claims or Fraud Detection
Experience working in an environment where both individual and team goals are met or exceeded routinely

Responsibilities

Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Records data captured during client interactions accurately