Sr. Food Service Worker - Stanyan (parent of 6 of 6)

UCSF•San Francisco, CA

11d•$31 - $42

About The Position

This person works as part of a team to provide safe, accurate, timely, and responsive food service to customers and patients. Duties include stocking, assembling, and serving portion-controlled hot and cold food; replenishing stations; and performing general sanitation duties. The role may be assigned to Retail Food Service, including serving, cashiering, bussing, and barista duties, or Patient Food Services, including assembling and delivering patient meal trays. The position may handle cash, credit card, and debit card transactions. It maintains clean and sanitary food-service areas and equipment and provides excellent interactions with customers, patients, and staff as an ambassador for Nutrition and Food Services. The position reports to the Supervisor, Food Services and does not oversee employees. It takes direction from Food Services Leads, Principal Food Service Workers in the Diet Office, DTRs, and Dietitians. The employee may be reassigned to other Nutrition and Food Services work areas as operational needs dictate and must be flexible to orient and work at all UCSF Medical Center locations.

Requirements

High school diploma or equivalent.
At least 2 years of customer-facing experience in food service, hospitality, or retail.
Ability to read, write, follow written or oral instructions, and be understood in English.
Basic computer skills.
Flexibility to orient and work at all UCSF Medical Center locations.
Ability to meet the physical demands involved in the job duties.

Nice To Haves

Two years of college or equivalent.
State of California Food Handler certification or ServSafe certification.

Responsibilities

Greet and assist patients, customers, and staff; know the menu, answer inquiries accurately, maintain a professional environment, and communicate effectively with diverse individuals.
Follow handwashing, glove-use, food-safety, cross-contamination prevention, portion-control, food-temperature, sanitation, chemical-safety, labeling, and FIFO procedures.
Clean and sanitize work surfaces, areas, and equipment; organize and restock food and dishware; assist in the dishroom and potroom as needed; and sort trash, recycling, and compost.
Complete required documentation, use necessary IT applications, and follow safety guidelines.
Take customer orders promptly and accurately; prepare coffee and espresso beverages; assemble, serve, and replenish food and supplies; and perform cashier duties in accordance with UCSF cash and credit handling standards.
Accurately count and handle money, including change funds, deposits, and transactions.
Maintain clean servery and seating areas.
Assemble patient trays according to tray tickets and standards; set up trayline stations; prepare coffee, beverages, and patient nourishments; and replenish food for tray assembly.
Check patient trays for accuracy and presentation in the presence of the TIM Clerk; load meal carts and use TUGS and dumbwaiter systems to dispatch trays with the TIM Clerk present.
Deliver and pick up patient and guest meal trays and formulas according to sequencing and dispatch instructions; confirm two patient identifiers; meet the 45-minute delivery standard; and scan trays accordingly.
Maintain pantry and family lounge stock and sanitation; pass menus to patients and assist with meal ordering, referring questions to DTRs as needed.
Follow appropriate isolation precautions and insulin-patient procedures; collect guest credit card payments according to UCSF standards.
Perform other related Senior Food Service Worker duties and work in other Nutrition and Food Services areas as assigned.
Participate in training new employees and Dietetic Interns for shift duties as assigned.
Report fires, safety hazards, emergencies, malfunctioning equipment, and needed repairs; follow emergency and IT downtime procedures; and complete required online and in-person training.