Sr. Food Service Worker

University of California, San Francisco•Oakland, CA

12d

About The Position

This person works as part of a team to provide safe, accurate, timely, and responsive food service to customers and patients. Duties include stocking, assembling, and serving portion-controlled hot and cold food; replenishing and stocking stations; and performing general sanitation duties. Depending on the assigned area within Nutrition & Food Services, the position may include retail food service duties such as serving, cashiering, bussing, and barista work, or patient food service duties such as assembling and delivering patient meal trays. The role may handle cash, credit card, and debit card transactions. It maintains clean and sanitary food service areas and equipment and provides excellent interactions with customers, patients, and staff as an ambassador for Nutrition & Food Services. The position reports to the Supervisor, Food Services and does not oversee employees. It takes direction from Food Services Leads, Principal Food Service Workers in the Diet Office, DTRs, and Dietitians. The role requires flexibility to orient and work at all UCSF Medical Center locations.

Requirements

High school diploma or equivalent.
At least 2 years of customer-facing experience in food service, hospitality, or retail.
Ability to read, write, follow written or oral instructions, and be understood in English.
Basic computer skills.
Flexibility to orient and work at all UCSF Medical Center locations.
Ability to meet the physical demands involved with the job duties.

Nice To Haves

Two years of college or equivalent.
State of California Food Handler certification or ServSafe certification.

Responsibilities

Greet patients, customers, and staff; offer assistance; know the menu; provide accurate information; and maintain a professional, gracious environment.
Follow handwashing, glove-use, food-safety, cross-contamination prevention, portion-control, food-temperature, sanitation, and personal protective equipment procedures.
Label and date food according to FIFO procedures; clean and sanitize work surfaces, work areas, and equipment; organize and restock food and dishware; assist in the dishroom and potroom as needed; and sort trash, recycling, and compost.
Complete required documentation, use necessary IT applications, and follow safety guidelines.
Take customer orders and prepare coffee and espresso beverages according to standards.
Assemble, serve, and replenish food and supplies for customers; operate the register accurately and follow cash and credit handling standards, including accurate money counts, change funds, and deposits.
Maintain clean servery and seating areas.
Assemble patient trays accurately according to tray tickets and standards; set up trayline stations; prepare coffee, beverages, and patient nourishments; and replenish food for tray assembly.
Check patient trays for accuracy and presentation in the presence of the TIM Clerk; load meal carts; and use TUGS and dumbwaiter systems to dispatch trays with the TIM Clerk present.
Deliver and pick up trays and formulas for patient and guest meals according to sequencing and dispatch from the TIM Clerk; follow tray delivery standards, confirm two patient identifiers, meet the 45-minute delivery standard, and scan trays as required.
Maintain pantry and family lounge stock and sanitation; pass menus to patients and assist with meal ordering, referring questions to DTRs as needed.
Follow applicable isolation precautions and insulin patient procedures; collect guest credit card payments according to UCSF standards.
Perform other related Senior Food Service Worker duties and work in other Nutrition & Food Services areas as operational needs dictate.
Participate in training new employees and Dietetic Interns for shift duties as assigned; report fires, safety hazards, emergencies, equipment malfunctions, and needed repairs; complete required online and in-person training; and follow downtime procedures when IT applications are unavailable.