Sr. Food Service Worker

UCSF•San Francisco, CA

13d•$31 - $42

About The Position

The Sr. Food Service Worker works as part of a team to provide safe, accurate, timely, and responsive food service to customers, patients, and staff. Duties include stocking, assembling, and serving portion-controlled hot and cold food; replenishing service stations; and maintaining sanitation. Depending on assignment, the position may work in retail food service—including serving, cashiering, bussing, and barista duties—or patient food service, including assembling and delivering patient meal trays. The role may handle cash, credit card, and debit card transactions and is expected to provide excellent interactions as an ambassador for Nutrition and Food Services. The position reports to the Supervisor, Food Services and does not oversee employees. It takes direction from Food Services Leads, Principal Food Service Workers in the Diet Office, DTRs, and Dietitians. The employee may be reassigned to other Nutrition and Food Services work areas as operational needs dictate and must be able to orient and work at all UCSF Medical Center locations.

Requirements

High school diploma or equivalent.
At least 2 years of customer-facing experience in food service, hospitality, or retail.
Ability to read, write, follow written or oral instructions, and be understood in English.
Basic computer skills.
Flexibility to orient and work at all UCSF Medical Center locations.
Ability to meet the physical demands involved in the job duties.

Nice To Haves

Two years of college or equivalent.
State of California Food Handler certification or ServSafe certification.

Responsibilities

Greet and assist patients, customers, and staff; know the menu, answer inquiries accurately, maintain a professional environment, and communicate effectively with diverse individuals.
Follow handwashing, glove-use, food safety, cross-contamination prevention, portion control, food presentation, and service-temperature procedures.
Use appropriate equipment and procedures for sanitation, and use personal protective equipment when handling chemicals.
Label and date food according to FIFO procedures; clean and sanitize work surfaces, work areas, and equipment.
Organize and restock food and dishware in food racks, service stations, refrigerators, display cases, serving lines, and storage areas; assist in the dishroom and potroom as needed.
Sort trash, recycling, and compost; complete required documentation; use necessary IT applications; and follow safety guidelines.
Take customer orders and prepare coffee and espresso beverages according to standards.
Assemble, serve, and replenish food and supplies for customers; perform cashier duties and accurately manage change funds, deposits, and transactions in accordance with UCSF cash and credit handling standards.
Maintain cleanliness of servery and seating areas.
As assigned to patient food service, assemble patient trays accurately from tray tickets, set up trayline stations, prepare beverages and nourishments, and replenish food for tray assembly.
Check patient trays for accuracy and presentation with the TIM Clerk; load meal carts and use TUGS and dumbwaiter systems to dispatch trays with the TIM Clerk.
Deliver and pick up trays and formulas for patient and guest meals according to sequencing and dispatch instructions; confirm two patient identifiers and meet the 45-minute tray-delivery standard, including scanning trays.
Maintain pantry and family lounge stock and sanitation; provide menus and assist patients with meal ordering, referring questions to DTRs as needed.
Follow isolation precautions and insulin-patient procedures; collect guest credit card payments according to UCSF standards.
Perform other related senior food service duties, participate in training new employees and Dietetic Interns as assigned, report safety hazards and equipment malfunctions, respond to emergencies according to procedures, complete required training, and follow downtime procedures when IT applications are unavailable.