Sr. Food Service Worker - Stanyan (parent of 6 of 6)

University of California, San Francisco•San Francisco, CA

10d

About The Position

The Sr. Food Service Worker works as part of a team to provide safe, accurate, timely food service responsive to customer and patient needs. Duties include stocking, assembling, and serving portion-controlled hot and cold food; replenishing stations; and performing general sanitation duties. The worker may be assigned to Retail Food Service, including serving, cashiering, bussing, and barista duties, or Patient Food Services, including assembling and delivering patient meal trays. The role may involve cash, credit card, and debit card transactions, and requires maintaining clean and sanitary foodservice areas and equipment. The position is an ambassador for Nutrition and Food Services and is expected to provide excellent interactions with customers, patients, and staff. The position reports to the Supervisor, Food Services and does not oversee employees. It takes direction from Food Services Leads, Principal Food Service Workers in the Diet Office, DTRs, and Dietitians. The worker may be reassigned to other Nutrition & Food Services work areas based on operational needs and must be flexible to orient and work at all UCSF Medical Center locations.

Requirements

High school diploma or equivalent.
At least 2 years of customer-facing experience in food service, hospitality, or retail.
Ability to read, write, follow written or oral instructions, and be understood in English.
Basic computer skills.
Flexibility to orient and work at all UCSF Medical Center locations.
Ability to meet the physical demands involved with the job duties.

Nice To Haves

Two years of college or equivalent.
State of California Food Handler certification or ServSafe certification.

Responsibilities

Greet and assist patients, customers, and staff; know the menu, answer inquiries accurately, maintain a professional and gracious environment, and communicate effectively with a wide range of people.
Follow handwashing, glove-use, food-handling, cross-contamination prevention, portion-control, food-presentation, food-temperature, chemical-safety, and sanitation procedures.
Label and date food using FIFO procedures; clean, organize, and restock work areas, food racks, service stations, refrigerators, display cases, serving lines, and storage areas; assist in dishroom and potroom as needed.
Sort trash, recycling, and compost; complete required documentation; use necessary IT applications; and follow safety guidelines.
Take customer orders accurately and promptly; prepare coffee and espresso beverages to standards; assemble, serve, and replenish food and supplies; and maintain clean servery and seating areas.
Perform cashier duties according to UCSF cash and credit handling standards, including accurate money counts, change funds, deposits, and transactions.
Assemble patient trays accurately according to tray tickets and standards; set up trayline stations; brew coffee and prepare beverages and patient nourishments; and replenish food for tray assembly.
Check patient trays for accuracy and presentation in the presence of a TIM Clerk; load meal carts and use TUGS and dumbwaiter systems to dispatch trays in the presence of a TIM Clerk.
Deliver and pick up trays and formulas for patient and guest meals according to sequencing and dispatch from the TIM Clerk, following delivery standards and confirming two patient identifiers.
Meet patient tray delivery efficiency and timeliness standards, including the 45-minute standard, and scan trays accordingly.
Maintain pantry and family lounge stock and sanitation; pass menus to patients and assist with meal ordering, referring to DTRs as needed.
Follow appropriate isolation precautions and insulin patient procedures; collect guest credit card payments according to UCSF standards.
Perform other related Senior Food Service Worker duties and participate in training new employees and Dietetic Interns as assigned.
Report fires, safety hazards, malfunctioning equipment, or needed repairs; respond to emergencies according to procedures; complete required online and in-person training; and follow downtime procedures when IT applications are unavailable.