Sr Fixed Operations Manager - East Texas/Lafayette

Nissan Motor Corporation • Irving, TX

2d • Hybrid

About The Position

The Sr Fixed Operations Manager will be responsible for conducting routine dealership visits to review operations and meet with vehicle sales staff, management, and the Dealer Principal to assess all aspects of sales operations. This role involves routinely reviewing P&S sales reports and financial statements with P&S management to monitor the financial strength of P&S operations and compliance with company standards and agreements. The manager will monitor cash flow, inventory, and capital, questioning accuracy and accounting as needed. They will assist the AGM and dealership management to improve financial strength through increased P&S sales and operations, and work with the Dealer Principal to establish Fixed Absorption Rate and ROS goals and plans to achieve them. Additionally, the role includes reviewing and monitoring marketing and advertising plans for dealerships, assessing their effectiveness, and suggesting new marketing programs and techniques with proven results. The manager will demonstrate the potential positive impact of these programs on dealerships' financial statements to gain buy-in and support. They will also review P&S sales reports to demonstrate the success or failure of marketing efforts and expenditures, understand other external consultant services used by the dealership, and encourage the use of Nissan/Infiniti approved parts vendors to improve dealer costs and supply. The position requires demonstrating the business case for Nissan/Infiniti programs and advice, developing advertising and promotion plans to counter negativity from warranty issues, and educating dealership personnel on current incentive programs for customers, sales associates, and dealerships. The manager will assist management with the implementation and proper application of programs, ensuring compliance with rules and requirements for incentive payments. Analysis of reports and sales results to demonstrate financial impacts of programs on dealerships to management is also a key responsibility. The role involves monitoring parts inventories, understanding dealership tracking systems, and ensuring efficient inventory levels for timely customer service. The manager will ensure service operations are ready to support commercial vehicles, fleet vehicles, electric vehicles, and other specialty lines. Coordination with the Regional Customer Experience Manager on the analysis of customer interface quality and service practices in dealerships' P&S operations, participation in CSS reviews, and addressing identified issues with dealerships, including identifying and cloning best practices, are crucial. Developing action plans with dealerships to enhance customer satisfaction and correct poor habits, monitoring staff performance through real-time technology tools and customer satisfaction scores, and coordinating with the Aftersales Development Manager on aftersales training and program implementation (such as Express Service) are also part of the role. Monitoring the level and amount of service staff training and expertise, promoting Technician certification training, and supporting recognition and achievements are important. Understanding sources of customer complaints and addressing them with management, identifying and evaluating human resource issues in dealerships, and advising and assisting management with correcting management and staff performance through plans for documentation, feedback, coaching, and training are key duties. Recommending staff changes and terminations as appropriate, identifying causes for high staff turnover, and addressing issues with the appropriate level of management are also required. The role supports dealership, district, region, and national efforts through presence and assistance at auto shows and special events promoting brands and sales. The manager will assist the AGM with Market Representation related issues and actions within assigned dealerships as requested, maintain awareness of competing dealerships in the assigned market, assist with analysis of market information, and incorporate market expansion opportunities into assigned dealerships to maximize P&S sales. Incorporating the impact of newly opened and closed dealerships in the assigned district into P&S marketing and sales plans to maximize dealership P&S sales is also a responsibility. The manager must understand dealer agreements and required performance and policy compliance for dealerships, and support the AGM in documentation and communications on matters of good standing. With AGM support and direction, the manager may deliver official communications to P&S Managers and Dealer Principals regarding standing as it relates to P&S operations, understanding the "do's and don'ts" when dealing with dealerships on matters of standing. Finally, the manager will assist the AGM and dealerships with logistics relating to the opening and closing of dealership operations.

Requirements

• Knowledge of sales related systems.
• Ability to prioritize own schedules and organize work load effectively with minimal daily supervision.
• Ability to function effectively and remain productive in a virtual office environment.
• Ability to focus on the best interests of the dealership and Nissan.
• Can remain objective in the course of building relationships.
• Dedication to meeting the expectations and requirements of internal and external customers. Attentive to others opinions and perspectives.
• Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises. Result driven even in the face of resistance or setbacks.
• Ability to present ideas and analysis in an effective manner.
• Ability to understand the complexities of situations and solicit assistance from others as needed.
• A total of 6 years of progressive Marketing and Sales experience for the senior level including: A minimum 3 years of analytical experience in various specialties of the automotive industry including: Sales Ops, Dealer Agrmts, Marketing, Parts & Serv, Sales Reporting, Mkt Rep, Market Analytics, Pricing, Consumer Affairs, Distribution, Customer Satisfaction/Experience, Advertising & Promotions, Warranty, Car flow, car mix, Facilities/Merchandising, CMM/ML, Manufacturing, Contests & Incentives, Product Planning.
• Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.

Nice To Haves

• Classes towards Nissan Way Leadership Academy Certification
• Completion of Nissan Sales & Service Way Training
• Model Line Certification

Responsibilities

• Conducts routine dealership visits to review operations and meet with vehicle sales staff, management and Dealer Principal to assess all aspects of sales operations.
• Routinely reviews P&S sales reports and financial statements with P&S management to monitor financial strength of P&S operations and compliance with company standards and agreements.
• Monitors cash flow, inventory, and capital. Questions accuracy and accounting if needed.
• Assists AGM and dealership management to improve financial strength through increased P&S sales and operations.
• Works with Dealer Principal to establish Fixed Absorption Rate and ROS goal and plans to achieve them.
• Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts.
• Suggests new marketing programs and techniques providing proven results.
• Demonstrates potential positive impact to dealerships financial statements to achieve dealership “buy-in” and support.
• Routinely reviews P&S sales reports demonstrating success or failure of marketing efforts and expenditures.
• Understands other external consultant’s services currently utilized or considered by dealership.
• Encourages use of Nissan/Infiniti approved parts vendors to improve dealer costs and supply.
• Demonstrates reasons and business case of Nissan/Infiniti programs and advice in comparison.
• Develops advertising and promotion plans to counter negativity resulting from any warranty issues.
• Educates and enlightens dealership personal on current incentive programs for customers, sales associates and dealership.
• Assists management with implementation and proper applications of programs. Ensures that they comply with rules and requirements for incentive payments.
• Analyze reports and sales results and demonstrate programs’ financial impacts on dealerships to management.
• Monitors parts inventories and understands dealership tracking systems. Ensures inventory levels are efficient to provide timely service for customers.
• Ensures that service operations are ready to support commercial vehicles, fleet vehicles, electric vehicles and other specialty lines.
• Coordinates with Rgl Customer Experience Mgr on analysis of quality of customer interface and service practices in dealerships’ P&S operations.
• Participates in CSS reviews and addresses identified issues with dealerships. Identifies and clones best practices.
• Develops action plans with dealerships to enhance customer satisfaction and correct poor habits.
• Monitors staff performance through real time technology tools and customer satisfaction scores.
• Coordinates with Aftersales Development Manager on aftersales training and program implementation such as Express Service.
• Monitor levels and amount of service staff training and expertise.
• Promote Technician certification training and supports recognition and in achievements.
• Understands sources of customer complaints and addresses with management.
• Identifies and evaluates human resource issues in dealerships.
• Advises and assists management with correcting management and staff performance through plans for documentation, feedback, coaching, and training.
• Recommends staff changes and terminations as appropriate.
• Identify causes for high levels of staff turnover and addresses issues with appropriate level of management.
• Supports dealership, district, region and national efforts by presence and assistance at auto shows and special events promoting brands and sales.
• Assists AGM with Market Representation related issues and actions within assigned dealerships as requested.
• Maintains awareness of competing dealerships in assigned market. Assists with analysis of market information and incorporates market expansion opportunities into assigned dealerships to maximize P&S sales.
• Incorporates impact of newly opened and closed dealerships in assigned district into P&S marketing and sales plans to maximize dealership P&S sales.
• Understands dealer agreements and required performance and policy compliance for dealerships.
• Supports AGM in documentation and communications on matters of good standing. With support and direction of AGM, may deliver official communications to P&S Managers and Dealer principal regarding standing as it may relate to P&S operations.
• Understands “do’s and don’ts” when dealing with dealership on matters of standing.
• Assists AGM and dealerships with logistics relating to opening and closing of dealership operations.

Benefits

• Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.
• It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law.
• Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.
• People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
• Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.
• Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
• Join us as we carry our commitment to diversity and inclusion into the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior