Fixed Operations Manager

LeadCar Honda Yorkville • Yorkville, NY

3d • Onsite

About The Position

With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar Honda Yorkville team brings a proven track record combined with an unmatched reputation for quality in the Yorkville, NY market area. If you are ready to take your career to the next level, we are looking for a Fixed Operations Manager to join our team. Apply today! To learn more about our company, please visit www.leadcar.com .

Requirements

• Three or more years of supervisory experience in the automotive industry required.
• Previous experience selling and scheduling automotive service work required.
• Must have a successful track record of great Service and Parts Satisfaction Indexes (SPSI).
• Must have a strong work ethic.
• Must have exceptional leadership, team building, and customer service and written and verbal communication skills.

Nice To Haves

• Honda experience preferred.
• Previous experience managing parts inventory to minimize obsolescence preferred.

Responsibilities

• Works with Parts Advisors and Service Advisors to find ways to improve the overall profitability of the departments.
• Hires, trains, develops, counsels and monitors the performance of all service and parts staff.
• Develops staff by setting and communicating performance and production expectations, monitoring performance, identifying development needs, and by coaching and mentoring.
• Monitors and controls the performance of the parts and service departments using appropriate reports, tracking systems and surveys.
• Develops Company parts and service pricing plans and make recommendations to the President and General Manager.
• Develops and implements a marketing plan which promotes new and repeat business.
• Works with the Director of Marketing and Brand Strategy and the President and General Manager to implement plans to bring customers back in after their first time in for service.
• Understands and ensures compliance with manufacturer warranty and policy procedures and accounts for all documents to ensure that none are missing and all are processed correctly.
• Orientates new employees to their respective position and familiarizes them with the Company Minimum Standards and the expectations of the position and all processes related to their position.
• Ensure technical staff is properly trained and have the breadth of experience necessary to cover customer needs.
• Makes customer satisfaction a department priority, ensuring that parts and service personnel are courteous and respectful in their interaction with customers.
• Ensures Service and Parts Customer Satisfaction Index (CSI) scores are maintained at both the Company and manufacturer standards.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more!
• 401(K) Retirement Plan
• Paid Time Off
• Paid Holidays
• Employee Discounts
• Continued training through the Company
• performance bonus for eligible roles
• commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed