Sr. Field Service Technician - West Henrietta, NY

Rivian • Town of Henrietta, NY

9d

About The Position

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The position is based primarily at a service center, but may also involve remote work, travel to remote locations, or work at production plants as business needs require. The technician will address complex diagnostics, mentor junior team members, support continuous improvement, and help maintain high standards across repair workflows in a fast-paced environment.

Requirements

• Minimum age of 21.
• Valid driver's license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows or Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
• Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
• State mechanic certifications where required by jurisdiction.
• Experience with bumper-to-bumper automotive diagnostics and repair.
• Hands-on experience working on vehicle high-voltage systems and high-voltage diagnostics.
• Technical capability in high-voltage architecture, HVIL, charging isolation, and safe power-down protocols using appropriate PPE; diagnosing complex high-voltage faults and isolation issues.
• Advanced knowledge of automotive electronics, CAN and LIN network communication, electrical schematics, and wiring harness repair.
• Expertise in chassis service and diagnosis of vehicle dynamics, including alignments, braking systems, ABS, traction control, power steering, and NVH concerns.
• Knowledge of HVAC systems, coolant drain and fill operations, A/C machine usage, 609 refrigerant certification, and thermal management diagnostics.
• Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• 5 to 8+ years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
• 3 to 8+ years of hands-on experience with vehicle high-voltage systems and diagnostics.
• Leadership or supervisory experience, such as Shop Foreman, Team Lead, or Technical Mentor.
• Background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can safely be addressed without local vehicle access, using logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Create high-quality documentation in service support and engineering systems and provide root-cause analysis and actionable feedback to field service engineers and leadership.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Opportunity to participate in Rivian's 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian's Employee Stock Purchase Program, subject to eligibility requirements.
• Potential eligibility for an annual performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED