Sr. Field Service Technician - Akron, OH

Signode•Akron, OH

15d•$33 - $40

About The Position

Signode is hiring a Sr. Field Service Technician based in the Akron, Ohio area. The role installs, services, and provides training for general-purpose equipment and a wide range of industrial and customer-specific application machines. It involves daily travel by automobile, frequent overnight stays, and typically 1 to 6 hours of driving per day. The technician diagnoses and repairs equipment across mechanical, hydraulic, pneumatic, electrical, and electronic systems; performs preventive maintenance; and supports installations, upgrades, and retrofits. The role also includes documenting service work, communicating with customers and internal stakeholders, training technicians and customers, and coordinating service schedules and parts needs. The position requires following safety procedures and working with minimal supervision.

Requirements

High school degree; a technical or similar college degree is also listed.
4–5 years of transferable experience.
Experience with electrical, mechanical, pneumatic, and hydraulic systems.
Ability to read and interpret blueprints and schematics.
PLC background.
Microsoft Office skills, including Word, Excel, and Outlook.
Self-starter able to work with minimal supervision.
Must be based in the Akron, Ohio area.

Nice To Haves

Professional coursework in electrical, mechanical, or automation subjects.

Responsibilities

Perform work in accordance with safety regulations and protocols, complete required safety training on time, and report unsafe conditions with proposed solutions.
Document daily service activities and expenses accurately and promptly in the appropriate recording system.
Identify complex customer or machine problems, evaluate options, and implement effective solutions.
Read and interpret blueprints, wiring diagrams, and schematics for equipment installation, repair, upgrades, and retrofits.
Provide technical support and training to Signode technicians.
Monitor and manage scheduled service calls for accuracy and completion.
Diagnose and troubleshoot equipment failures across mechanical, hydraulic, pneumatic, electrical, and electronic functions; perform preventive maintenance, disassemble units, and replace defective parts.
Adjust equipment and test it for proper operation.
Under supervision, coordinate pre-installation meetings with customers, review procedures and responsibilities, inspect sites for product compatibility, and install, adjust, and test equipment.
Maintain professional customer relationships by explaining product failures, problems, and recommended corrective actions.
Communicate essential information promptly to customers, management, engineering, and other stakeholders.
Use intermediate PLC knowledge to troubleshoot and repair programmable logic controllers.
Identify upgrade and retrofit opportunities and notify appropriate parties to support quotation proposals.
Design and conduct repair and preventive-maintenance training for customers and company service representatives.
Prepare comprehensive non-conformance reports and service bulletins.
Work with the Regional Service Manager on inventory sourcing levels and parts for assigned equipment.