Sr. Field Service Engineer

Rivian • Town of Clifton Park, NY

5h

About The Position

The Sr. Field Service Engineer serves as the technical bridge between real-world vehicle use and Rivian’s engineering and product development teams. The role drives field issue detection, structured root cause analysis, and corrective action implementation so customer experiences inform continuous product improvement. It supports diagnostic and repair strategies, brings product feedback from the field to internal teams, and enables scalable quality solutions across Rivian vehicle systems. The position requires frequent travel, up to 75%, including weekly regional travel.

Requirements

• Bachelor’s or master’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related technical discipline is preferred.
• 2–5 years of direct experience in automotive product engineering, service engineering, field quality engineering, or reliability engineering.
• Deep technical understanding of complex vehicle systems, including electric drive systems, HV batteries, infotainment, and embedded controls.
• Strong experience diagnosing system-level failures and collaborating on design or process improvements.
• Skill with formal problem-solving and root cause methodologies, such as 8D, 5-Whys, and Fault Tree Analysis.
• High proficiency with vehicle diagnostic tools, CAN tools, and data analysis platforms such as Databricks and Tableau.
• Hands-on field experience supporting vehicle diagnostics and repairs.
• Strong cross-functional collaboration skills with Product Development, Manufacturing, Reliability, and Quality organizations.
• Effective communication skills, including the ability to explain complex technical issues to engineering and non-technical audiences.
• Commitment to travel up to 75% throughout Northern California and Northwest Nevada, including weekly regional travel.
• Minimum age of 21.
• No driving-related license suspension or revocation within a 3–5 year period.
• Ability to read and speak fluent English.
• No drug- or alcohol-related driving incidents in the last 3 years.
• No more than one serious moving violation in the last 3 years.
• Valid driver's license in the state of residence for driving or operating a vehicle.
• Subject to continuous Motor Vehicle Record monitoring.

Nice To Haves

• 7–10+ years as an ASE Certified Master Level Technician is highly desired.
• Coding or scripting experience in Python or C/C++ for tool development and automation.
• Knowledge of Linux, Android-based systems, and OTA update processes.

Responsibilities

• Act as a field product expert across Rivian vehicle platforms, including HV batteries, drive units, infotainment, ADAS, and chassis systems.
• Lead structured field investigations into early-life failures, durability issues, and emerging customer trends.
• Partner with Field Service Technicians and Service Engineering on advanced diagnostics and capture field learnings for product corrections.
• Lead root cause analysis using formal methodologies and close quality loops with Engineering and Reliability teams.
• Develop rapid diagnostic and repair plans that prioritize customer uptime and serviceability, including software and hardware solutions.
• Create detailed field diagnostic and technical documentation to inform Service and Design teams.
• Collaborate with Diagnostic Engineering, Diagnostics Specialists, and Quality teams to streamline diagnostics, improve detection, and refine repair procedures.
• Support development of remote diagnostic and field data-capture tools to monitor vehicle performance and identify trends.
• Mentor and train service locations in advanced diagnostic practices and early issue detection.
• Implement incident-response protocols for critical field events requiring immediate data collection or technical resolution.
• Drive field validation to confirm corrective actions and product updates are effective in real-world conditions.
• Promote product ownership, collaboration, and continuous improvement across field service and engineering.

Benefits

• Paid vacation
• Paid sick leave
• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility
• Opportunity to participate in Rivian’s Employee Stock Purchase Plan, subject to eligibility
• Potential eligibility for an annual performance bonus and equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior