Sr Facility Support Specialist
About The Position
The Senior Facility Support Specialist is part of the Health and Specialty Care System’s Competency, Training, and Development team within Staff Support Services. The team supports facility training departments by delivering in-person, virtual, and hybrid training; creating and maintaining instructor-led training and curriculum materials; providing guidance on state mandates and agency policies and procedures; maintaining accurate materials and records; certifying facility instructors; onboarding new CTD Directors; and supporting division-wide training and new facility CTD departments. The role provides customer service to HSCS facilities and collaborates with subject matter experts and instructional designers to design and develop instructor-led training for diverse facility staff. It coordinates and supports new facility CTD departments and division-wide training programs, onboards and develops new CTD Directors, and assists with certifying facility instructors in Behavior Risk Management, Van Driver, CPR/LifeVac, and other required programs. The position delivers and develops training, supports training logistics, and applies adult learning principles and current instructional design practices. An in-basket exercise is part of the interview process. The position is based in San Antonio, Texas, with Austin listed as another location. It is eligible for telework, but remote work outside Texas is not offered. Travel is up to 30%.
Requirements
- Graduation from an accredited four-year college or university with major coursework in English, instructional design, education, human resources, organizational development, or a related field.
- At least 2 years of experience as a classroom trainer or instructional designer.
- At least 2 years of experience managing multiple training programs.
- Knowledge of in-person, virtual, and blended training delivery methods.
- Knowledge and understanding of adult learning principles, instructional design models, and learning theories.
- Advanced written and oral communication skills.
- Advanced organizational and logistical coordination skills for establishing new facility CTD departments and coordinating onboarding and certification of new CTD Directors.
- Ability to formulate learning objectives and create engaging curriculum and training materials tailored to diverse audiences and learning styles.
- Proficiency with Microsoft Office Suite or similar software.
- Proficiency with training technologies.
- Ability to manage multiple training projects simultaneously and adhere to project timelines.
- Ability to work independently and collaboratively as part of the Competency, Training, and Development team.
- Ability to provide excellent customer service to HSCS leadership and facility staff.
- Applicants must be current Texas residents or willing and able to relocate to Texas at their own expense before the position’s start date.
Nice To Haves
- CPR (AHA) certification is a plus.
Responsibilities
- Deliver instructor-led training in person, virtually, or in a hybrid environment, using effective classroom management, adapting to audience needs and learning styles, and supporting participant engagement and knowledge retention.
- Provide leadership and logistical guidance for establishing new training departments at state facilities.
- Support onboarding and development of new facility CTD Directors and ensure timely certification in Behavior Risk Management, Van Driver, CPR/LifeVac, and other required programs and functions.
- Plan, design, and develop instructor-led training content and programs, and revise existing curricula to meet objectives using adult learning principles and current instructional design techniques.
- Collaborate with subject matter experts and team members to formulate learning objectives, assess training needs, and create or revise instructional content based on feedback.
- Stay current on laws, rules, policies, procedures related to training, and industry best practices.
Benefits
- Medical insurance paid at 100% for eligible full-time employees and 50% for eligible dependents.
- 15 paid holidays per year.
- 8 hours of sick leave accrued monthly for full-time employees.
- 8 hours of vacation leave accrued monthly for full-time employees, increasing with years of service.
- Defined benefit pension plan with lifetime annuities.
- Professional development opportunities.
- Opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
