Sr. Facilities Specialist

City of Wilmington•929 N. Front Street, NC

About The Position

The City of Wilmington is seeking a Senior Facilities Specialist to maintain City buildings and help keep them safe, functional, and operating efficiently. The role performs hands-on maintenance and repairs across building systems, including HVAC, electrical, plumbing, building automation, security equipment, and general building components. The Specialist documents work, coordinates with contractors and vendors, provides customer service to City departments and building occupants, and may offer technical guidance to other Facilities staff. Participation in an on-call rotation is required, and work may be required before, during, or after inclement weather or other emergencies. The position generally involves working indoors and outdoors, as well as in a shop setting. It requires exerting 50–100 lbs. occasionally, 10–25 lbs. frequently, or up to 10–20 lbs. constantly.

Requirements

Vocational/technical training or a certificate obtained beyond high school and 3 years of relevant commercial building systems maintenance experience, or an equivalent combination of education and experience.
Class C Driver’s License.
Knowledge of materials, methods, tools, equipment, and practices involved in building and facility systems maintenance and repair.
Knowledge of preventive maintenance practices, building systems, equipment, and procedures needed to support safe, reliable, and efficient facility operations.
Ability to troubleshoot and repair multiple building systems and determine when specialized contractor or vendor support is needed.
Ability to communicate effectively and foster a cooperative, professional, customer-focused work environment.
Strong computer skills, including using work order management systems, maintaining equipment documentation, performing daily work activities, and completing required training.
Ability to work independently, prioritize competing maintenance needs, and respond effectively to changing conditions and emergency situations.
Participation in an on-call rotation is required.
May be required to work before, during, and after inclement weather or other emergency situations.

Responsibilities

Perform skilled carpentry, general maintenance, repairs, installations, and special projects involving drywall, painting, entryways, door hardware, office furniture, and other building components.
Operate and monitor building automation and energy management systems, checking equipment operation and making adjustments as needed.
Perform preventive maintenance and troubleshoot HVAC systems, exhaust fans, boilers, chillers, emergency generators, and related equipment; replace filters and belts, lubricate equipment, inspect components, test systems, and identify potential problems.
Maintain, repair, troubleshoot, and install electrical equipment, including light fixtures, outlets, switches, exhaust fans, security lighting, and related components; order materials and perform basic circuit and equipment troubleshooting.
Service locks and keys and maintain, repair, and install doors, door hardware, and physical security systems, including locksets, door closers, door frames, hinges, security gates, gate operators, and access controls.
Maintain, install, and repair plumbing equipment, including toilets, urinals, water heaters, showers, water fountains, sinks, faucets, drains, pumps, and floor drains.
Use the City’s work order management system to document work performed, labor, materials, equipment conditions, and follow-up requirements; maintain accurate equipment records and facility documentation.
Coordinate with contractors, vendors, and suppliers regarding repairs, maintenance services, materials, and facility projects; assist with pricing, review work, and confirm requested work is completed.
Provide professional and responsive customer service to City departments and facility occupants, communicating maintenance issues, work status, and building impacts as appropriate.
Identify facility deficiencies, safety concerns, recurring maintenance issues, and opportunities to improve equipment reliability and facility operations.
May provide technical guidance and assistance to other Facilities staff and assist with training, inspections, special projects, and development of maintenance procedures.
Participate in an on-call rotation and perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision insurance, plus other insurance options
Retirement benefits, including a City-provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment in the North Carolina Local Government Employees’ Retirement System
Employer-paid health and wellness clinic
Free on-site City gym access
Paid sick and vacation leave
13 paid holidays per year
Six weeks of paid parental leave
Paid volunteer and blood donation leave
Flexible schedule and telework availability, depending on position
Professional development trainings and leadership initiatives
Tuition assistance