Sr Enterprise Account Executive - Retail

ServiceNow

1d • Hybrid

About The Position

This role is responsible for producing new business sales revenue from a SaaS license model. This will be accomplished through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of accounts (two of Canada's largest retail titans). The individual will develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales, oversee client relationship mapping to the account team, orchestrate an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.). The role requires being a trusted advisor to customers by understanding their business and advising on how ServiceNow can help their IT roadmap, and identifying the right solution sales specialists and support resources to bring into a deal at the right time.

Requirements

• Current location in Greater Toronto, ON, Canada
• Min 10 years of full-cycle AE software sales from similar large enterprise software companies
• 10 years of deep experience selling to Retail industry, Loblaws and Canadian Tire strongly preferred
• Experience establishing trusted relationships with current and prospective clients and other teams
• Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
• Experience achieving sales targets
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• The ability to understand the "bigger picture" and our plans around IT
• Experience promoting a customer success focus in a "win as a team" environment

Responsibilities

• Produce new business sales revenue from a SaaS license model.
• Develop relationships with multiple C-suite personas across all product sales.
• Oversee client relationship mapping to the account team.
• Orchestrate an account strategy while leading across a broad virtual team.
• Be a trusted advisor to customers by understanding their business and advising on how ServiceNow can help their IT roadmap.
• Identify the right solution sales specialists and support resources to bring into a deal, at the right time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed