Sr. Engagement Manager
About The Position
The Senior Engagement Manager partners with Commercial Leads and Services Consultants to deliver the full portfolio of LiveRamp Global Services, including Core (Foundational) services, Advisory Services (Consulting Services), and other services relevant to target customer segments. Success is measured primarily by the effective delivery of projects with varying levels of complexity. The role regularly engages with C-level client executives and maintains strong relationships across sales, product, and operations to ensure client needs are met. This position calls for comprehensive project management knowledge, strong organization, comfort working in ambiguous environments, and the ability to explain technical concepts, develop data-driven recommendations, and collaborate across project teams. It is a hybrid role requiring work from a LiveRamp office two days per week, at one of the San Francisco, New York City, Seattle, or Little Rock locations. Travel is expected at least a few times a year.
Requirements
- At least 5 years of project management experience or experience in a customer-facing role driving projects, consulting, and/or executing deliverables.
- At least 2 years delivering professional services for a strategic consulting firm, SaaS/AdTech company, or large-scale system integrator.
- Deep technical understanding of the programmatic ecosystem, including how DSPs, SSPs, and CDPs interact with identity graphs and universal IDs.
- Knowledge of web tracking (such as pixels, tags, and cookies), identity resolution, and data flows across the martech/ad tech stack.
- Familiarity with cloud data warehousing platforms such as Snowflake, BigQuery, or Databricks, and ability to discuss SQL-based data transformation and schema mapping with client engineers.
- Strong understanding of the technical implications of global privacy regulations and their impact on data sharing and audience activation.
- Comfort discussing technical concepts and workflows with product teams and data scientists.
- Deep understanding of and experience in TV and/or digital media, including the relationship between bought, earned, and owned media.
- Executive-level written and oral communication skills, including the ability to identify underlying business questions and communicate technical and non-technical concepts to stakeholders from operations through executive leadership.
- Strong project management skills, including the ability to multitask and manage multiple projects, workstreams, and programs.
- Strong communication skills and the ability to examine, synthesize, and present data to customers, partners, and other stakeholders.
- Experience leading cross-functional teams and strong collaboration and interpersonal skills.
- Motivation to set and achieve goals and take initiative; proactive, thorough, and transparent approach to work.
- Comfort working in ambiguous environments, with strong critical-thinking and problem-solving skills.
- Willingness to travel at least a few times a year.
Nice To Haves
- Experience in a high-growth, fast-paced company.
- Experience growing teams and new organizations from the ground up.
Responsibilities
- Partner with the LiveRamp Global Services team to ensure successful delivery of services sold, directly managing projects alongside the responsible practice area.
- Develop project and resource plans with clients and LGS practice leads; assess projects against LGS standards, budgets, and deadlines.
- Independently scope LGS engagements, consulting subject matter experts as needed to validate scope.
- Partner with client leadership to align LiveRamp’s technical roadmap with clients’ long-term data strategies and identify opportunities beyond initial scope.
- Participate in or lead client meetings using a consultative approach.
- Own client relationships through project management and collaborate with customers and internal stakeholders to understand business objectives and goals.
- Provide an escalation path to the Engagement Management Lead or Engagement Director for internal and external concerns.
- Identify challenges and develop practical recommendations to maximize customer value.
- Maintain a deep understanding of LiveRamp products and services.
- Mentor and guide other team members where needed.
Benefits
- Flexible paid time off and paid holidays.
- Options for working from home.
- Paid parental leave.
- Medical, dental, vision, life, and disability benefits.
- Employee assistance program and voluntary benefits.
- Perks programs supporting a healthy lifestyle and career growth.
- 401(k) matching: 1:1 match up to 4% of salary.
- In-person and virtual social events, including game nights, happy hours, camping trips, and sports leagues.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
