Sr. Employee Benefits Captive Insurance Program Manager
About The Position
Innovative Captive Strategies (ICS) is seeking an experienced Sr. Employee Benefits Captive Insurance Program Manager to deliver exceptional service and strategic support to agency partners, clients, and carrier partners. In this role, you will collaborate closely with senior leadership and captive leaders to manage and grow employee benefits captive insurance programs while ensuring a best-in-class client experience. This position is ideal for a seasoned benefits professional who thrives in a collaborative environment, enjoys leading complex initiatives, and brings deep knowledge of captive insurance and self-funded medical programs.
Requirements
- Minimum of 7 years of customer service experience in an agency or corporate environment
- Ability to obtain and maintain an active Life & Health insurance license within 90 days of hire
- Strong understanding of employee benefits and self-funded medical plans
- Ability to interpret and explain: Captive financial components (collateral, distributions, lasers, retention, etc.)
- Ability to interpret and explain: Layer loss reporting and stop loss insurance principles
- Ability to interpret and explain: Plan documents, carrier forms, and policies
- Ability to interpret and explain: Population health strategies and vendor solutions
Nice To Haves
- Bachelor’s degree preferred
- Captive insurance experience strongly preferred
Responsibilities
- Serve as a primary point of contact for agency partners, clients, and carrier partners, responding to inquiries and resolving issues in a professional and timely manner
- Build and maintain strong relationships with insurers, underwriters, third-party administrators, pharmacy benefit managers, and other population health partners
- Oversee and execute all core captive processes, including annual renewals, new member onboarding, quarterly calls, and captive committees
- Lead strategy development and preparation of materials for annual member meetings and quarterly calls
- Facilitate committee meetings and calls, including coordination, strategic content development, and meeting materials
- Manage captive member renewals end-to-end, including tracking timelines, compiling data, and delivering final renewal communications
- Lead onboarding of new captive members by coordinating calls, meetings, communications, and required documentation
- Integrate seamlessly into broker and client relationships as new members join the captive
- Review, analyze, and summarize financial and program data related to captive performance
- Collaborate internally on renewal analysis and strategic recommendations
- Enhance efficiencies by improving workflows, processes, and procedures
- Support the development and mentoring of Program Managers, Program Assistants, and Coordinators
Benefits
- health
- dental
- vision
- Paid Parental Leave and supportive New Parent Benefits
- Company paid continuing Education & Tuition Reimbursement
- 401k Profit Sharing
- Generous time off practices in addition to paid holidays
- Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities
- DE&I programs
- Consistent merit increase and promotion opportunities
- Discretionary bonus opportunity
- Health Matters Day
- Celebrate Day (for your birthday!)
- Diversity Day
- Volunteer Time Off
- paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
1-10 employees
