Sr EHR Instruct Designer A
About The Position
The Senior EHR Instructional Designer serves as an instructional design expert for assigned applications and user groups. The role supports all phases of implementations, projects, enhancements, go-lives, and steady-state training. Working with technical staff, stakeholders, and training teams, the designer identifies requirements and develops instructional design solutions, training resources, training environments, and experiential learning programs grounded in EHR best practices and adult learning theory. The position is a primary content and workflow resource for Credentialed Trainers, coordinates training activities and project work, and helps ensure tasks, resources, and timelines are managed. It evaluates instructional design effectiveness and operational impact, addresses feedback and quality assurance, develops related processes and documentation, and coordinates communications about system changes. The designer also supports training environments, responds to questions and incidents, conducts meetings and learning events, and maintains knowledge of the training program, its processes, and its learning management system.
Requirements
- Bachelor's degree and 1 year of relevant experience, or an equivalent combination of education and experience.
- EPIC certification upon hire required.
- Strong attention to detail, critical-thinking skills, and ability to develop creative solutions to complex problems.
- Excellent verbal and written communication, teamwork, relationship-building, and follow-up skills.
- Strong analytical, interpersonal, and organizational skills.
- Ability to listen and ask questions.
- Proficiency with MS Office applications, Zoom, SharePoint, and/or Learning Management Systems.
Nice To Haves
- Master's degree preferred.
- Project management experience preferred.
- Healthcare or educational environment experience preferred.
- Clinical, revenue cycle, patient access, and/or systems training experience preferred.
- Strong leadership skills preferred.
- ITIL, LEAN, Agile, and/or PMP certification upon hire preferred.
Responsibilities
- Serve as the instructional design expert for assigned applications and user groups, independently gathering requirements and planning and designing training solutions and resources.
- Coordinate training resources, tasks, timelines, and communication plans in collaboration with other areas.
- Act as the primary content resource and workflow expert for Credentialed Trainers, maintaining in-depth knowledge of assigned EHR applications, workflows, and processes.
- Coordinate and lead training workgroups, credentialing sessions, and Train the Trainer sessions; educate Credentialed Trainers about functionality and workflow changes.
- Provide input on staff development plans related to classroom instruction and credentialing.
- Evaluate, establish, and execute training needs for projects, upgrades, go-lives, enhancements, and workflow modifications.
- Lead assigned training project work; coordinate training team activities; assign and monitor project tasks, resources, and priorities.
- Perform workflow analyses and document findings as needed; identify appropriate instructional design solutions and contribute to training setup decisions.
- Identify barriers to project completion and communicate or escalate needs to leadership.
- Coordinate and address instructional design feedback, quality assurance tracking, and follow-up; monitor training content, design effectiveness, and operational impact.
- Maintain application-specific knowledge and knowledge of training, adult learning, and EHR best practices; develop and document related processes and procedures.
- Coordinate marketing strategies and messaging about instructional design and system changes with communications representatives, project leaders, informatics, and operational leaders; review messaging, manage communication channels, and maintain relevant web pages.
- Address questions, requests, and incidents throughout project phases, using resources for advanced troubleshooting.
- Organize and conduct meetings, webinars, workshops, demonstrations, consultations, and outreach programs as needed; select practical methods to meet project and customer needs.
- Determine how to design and build EHR training environment scenarios; ensure the environment is in working order for training and practice.
- Maintain in-depth knowledge of the training program, including its policies, procedures, processes, team members, and LMS.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
