SR Dispatcher

Detroit Aggregate•Warren, MI

1d•Onsite

About The Position

Hercules Concrete is seeking a highly motivated and driven SR Dispatcher for their corporate office in Warren, MI. The Dispatcher will coordinate concrete delivery operations to ensure overall safety, quality, efficiency, and profitability. This role offers a challenging and rewarding career opportunity within an expanding company, allowing individuals to showcase their skills and be rewarded accordingly. The company values a positive attitude and a winning mindset. Detroit Aggregate, an aggregate hauler based in Detroit, MI, with loading, crushing, and transportation divisions, is expanding its team and seeking talented individuals for continued success.

Requirements

2+ years’ experience in concrete dispatching.
An understanding of QC/QA for the ready mix concrete industry.
Knowledge of concrete production equipment, processes, and maintenance programs.
Excellent organizational skills, and ability to prioritize tasks and delegate when appropriate.
Ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other communication methods.
Ability to multi-task while being detail oriented.
Strong analytical and problem solving skills.
Union contract knowledge.
Excellent written and verbal communication skills.
Authoritative figure who will lead drivers daily.

Responsibilities

Answer incoming calls from plants, drivers, and customers.
Utilize computer maps to execute directions accurately and select the most efficient route possible.
Process information from drivers in the field, the sales team, and customers to ensure alignment.
Efficiently schedule drivers to meet production demands.
Balance driver hours to assure productivity and customer needs are met while ensuring compliance with applicable DOT laws.
Maintain radio and/or phone contact with drivers.
Assist with driver recruiting and retention.
Be willing to work long hours and weekends during the peak season.
Provide quality customer service.
Perform other duties assigned, or assist others in their duties as needed.